Orkin · 2 months ago
Residential Service Manager
Natick, Massachusetts
Full-time
Onsite
Mid Level
$65K/yr - $70K/yr
3+ years expWaltham Pest Services is the original pest control provider in the New England area, focusing on public health and safety. The Residential Service Manager will lead a team to deliver exceptional service, manage operations, and ensure customer satisfaction.
CommercialConsumerResidentialService Industry
Responsibilities
Lead and mentor a group of front-line colleagues
Provide highly skilled “hands-on" management
Train and develop technicians
Monitor scheduling and routing to drive efficiencies and productivity
Schedule client services and route service technicians
Motivate the service team to provide high-quality customer and technical services
Guide service technicians in resolving client issues and concerns
Ensure that customer expectations are met
Have experience interacting with both commercial and residential clients
Perform quality site inspections
Review and submit all service-related documents and reporting
Assist with interviewing and selecting service technicians and trainees
Maintain inventory of equipment and supplies
Multi-task within a fast-paced environment
Qualification
Required
At least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)
High School Diploma/GED
Excellent communication skills
Valid Driver's license
Must be 18 years of age
Safely use a ladder within the manufacturer's weight capacity
Lift and carry up to 50 lbs
Safely access crawl spaces, attics, confined spaces, roof tops, etc
Ability to work in all types of weather conditions
Benefits
Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
Paid Time Off (Holiday/Vacation/Sick)
Company Vehicle & Gas Card
Award-winning Company Paid Training!
Smartphone, Equipment, etc.
Opportunities for Growth, Development, and Advancement
Awards and recognition
Company
Orkin
Orkin provides residential and commercial pest control services. It is a sub-organization of Rollins.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kent Walters
Chief Executive Officer / Chief Officer of Operations
Nathan Christie
Chief Operating Officer
Recent News
2025-10-28
2025-08-18
Company data provided by crunchbase