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Ajax Systems · 2 months ago

Technical Account Manager (Eastern USA)

United States

Full-time

Remote

Senior Level

5+ years exp

Ajax Systems is an international technological company and Europe's largest security system manufacturer, seeking a Technical Account Manager. The role involves conducting technical seminars, training staff, and providing technical consultations to enhance understanding and promote Ajax products among key clients and partners.

ManufacturingSecurity

Responsibilities

Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees

Present product roadmaps and new feature updates to Ajax Systems distributors and dealers

Train technical staff at distributor and dealer organizations to enhance their understanding of Ajax products and technologies

Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients

Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement

Build and maintain long-term relationships with key company partners

Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross-functional teams

Support the sales team by following up on leads through the company’s CRM portal

Analyze customer needs in partnership with the sales department to identify optimal product solutions

Qualification

Alarm systems experienceCCTV systems knowledgeSecurity systems designTechnical training deliveryProactive approachPresentation skillsCommunication skillsInterpersonal skillsSelf-motivated