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Gorgias · 1 day ago

Strategic Account Executive, Expansions

New York, NY

Full-time

Onsite

Senior Level

$200K/yr - $221K/yr

5+ years exp

Gorgias is a company focused on transforming ecommerce through Conversational Commerce by providing a unified AI agent for customer interaction. The Strategic Account Executive, Expansions will manage a portfolio of accounts to drive growth and retention, collaborating with cross-functional teams to deliver tailored solutions and foster strong relationships with executive stakeholders.

ComputerCustomer ServiceE-CommerceSoftware

Growth Opportunities

Responsibilities

Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets

Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives

Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy

Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively

Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies

Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 10 weeks per year) to deepen relationships and gain insights into their evolving needs

Qualification

Enterprise account managementSaaS experienceC-level engagementData analysisCRM proficiencyFluent in EnglishCross-functional collaborationStrategic thinkingCommunicationAdaptability

Required

A proven track record managing large, complex enterprise accounts — ideally across several countries or languages

Exceptional communicator fluent in English

Deep commercial and operational understanding of SaaS, enterprise software, and customer experience technology

Strategic thinker with the ability to navigate ambiguity, influence at executive levels, and execute with precision

Naturally curious, globally minded, and comfortable operating at the intersection of multiple markets and cultures

A self-directed professional capable of thriving in an environment that demands initiative, judgment, and cross-functional leadership

5+ years managing enterprise SaaS accounts ($20M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR

Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships

Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients

Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes

Strong verbal and written communication skills, capable of translating technical concepts into business value

Focused on achieving and surpassing growth and retention goals

Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment

Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies

Thrives in a startup-like setting, navigating challenges with tact and composure

Preferred

Working proficiency in French or Spanish is preferred

Benefits

5-week vacation (We follow each country's appropriate PTO Laws)

Paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

We provide private health insurance and retirement pension

Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!