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Trimble Inc. · 1 day ago

IS Help Desk Intern

Dayton, OH

Internship

Onsite

Intern

$20.82/hr - $26.54/hr

Trimble Inc. is a company that provides technology solutions and is seeking an IS Help Desk Intern to support the Help Desk team. The role involves assisting with help desk requests, troubleshooting technical issues, and maintaining equipment inventory while gaining valuable hands-on experience in a team environment.

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Work & Life Balance

No H1B

Responsibilities

Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution

Support walk up requests for technical support

Setup and configure new computer equipment

Troubleshoot and repair computer hardware

Troubleshoot software issues and help end-users regain productivity

Assist with organizing equipment inventory

Assist with recycling equipment inventory

Work on projects as needed

Qualification

Help desk supportTroubleshooting skillsDell workstationsWindows 10/11ProfessionalismCommunication skillsTeamworkAttention to detail

Required

A rising Sophomore, Junior, or Senior at an accredited college or university studying Computer Information Systems, Computer Science, or a related field

Must have a general understanding and working knowledge of mainstream computer operating systems, hardware, and software

Must be able to work cohesively and collaborate in a team environment

Oral and written communication skills in English

Teamwork and collaboration

Professionalism and strong work ethic

Organized with an attention to detail

Remains open to others' ideas, and exhibits willingness to try new things

Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance

Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment

Basic proficiency working with Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and mainstream applications