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Block · 2 months ago

Partner Performance Analyst, Cash App

St. Louis, MO, United States of America

Full-time

Onsite

Mid Level

$63K/yr - $126K/yr

3+ years exp

Block is a company that aims to redefine the world’s relationship with money through its Cash App and other financial products. As a Partner Performance Analyst, you will oversee the performance of external support partners, utilizing data and AI insights to enhance service quality and drive operational improvements.

Financial Services

H1B Sponsor Likely

Responsibilities

Monitor day-to-day performance of external partner teams that support front-line operations

Produce regular performance reports and scorecards that surface trends, outliers, and clear next steps for partners and stakeholders

Integrate AI-based insights into weekly performance reviews and dashboards to proactively identify trends, forecast capacity needs, and pinpoint improvement opportunities across partner teams

Translate findings into coaching, process changes, and risk reduction

Lead routine governance and business reviews, track agreed actions, and drive issues to resolution

Facilitate frontline learning and feedback loops with partner teams to capture voice-of-customer and improve operational consistency

Investigate escalations, lead root cause analysis, and assist with corrective actions with partners and internal teams

Partner with cross-functional teams to deliver enablement, documentation, and tooling that improve accuracy and efficiency

Maintain quality standards, calibration practices, and partner-facing documentation

Qualification

FINRA Series 7AI-driven analyticsPartner performance programsAnalytical abilityQuality assuranceStakeholder managementBilingual in English & SpanishCommunication skillsFacilitation skillsDetail-oriented

Required

Licensing: FINRA Series 7, 24 and 63 (or equivalent)

3+ years of experience in operations, vendor or partner management, enablement, or quality programs

Leverages AI-driven analytics and reporting tools to identify performance trends, predict emerging risks, and recommend data-informed actions that improve partner efficiency and quality

Strong analytical ability and comfort working with data and reporting tools to generate insights and recommendations

Experience running partner performance programs, scorecards, and governance cadences

Demonstrated skill in quality assurance, root cause analysis, and coaching to drive measurable improvement

Excellent stakeholder management, communication, and facilitation skills

Organized, detail-oriented, and able to manage competing priorities across internal and external teams

Familiarity with customer support or contact center environments and ticketing or tracking systems is a plus

Preferred

Bilingual in English & Spanish

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)