Bowen Health · 4 hours ago
IT Technical Support Specialist
Warsaw, IN
Full-time
Onsite
Entry Level
2+ years expBowen Health is a state-of-the-art healthcare organization seeking an IT Technical Support Specialist. This role serves as the initial point of escalation for the IT Help Desk, focusing on customer service and documentation while providing hardware and software support tasks.
Health CareMental Health
Responsibilities
Configuration and installation for Desktops, laptops, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners, and any other IT supported assets
Resolves timely remote technical support via phone, email, remote support, deskside support, and implements corrective solutions
Provides backup to the Help Desk staff with phone support, resolving incidents, being fully aware that the Help Desk is the face and voice of the IT department
Proactively follow up on IT service requests and incidents until customer confirms resolution
Provides installation, configuration, maintenance, and troubleshooting support of computer hardware, software, desktop applications, networks, printers, and computer peripherals
Preliminary troubleshooting for software primarily supported by other work groups, sometimes done for investigative purposes
Preliminary troubleshooting for network-based issues before advancing issues on to the networking teamwork
Moves IT assets as assigned, coordinates all equipment moves with other service departments as needed
Replace / dispose of equipment according to IT procedures. Devices with local hard drives (or storage drives of any kind) must be securely disposed of to ensure the continuation of information security
Completes a rotation of on-call, as assigned by IT Leadership, adhering to support and process standards and policies regarding on-call for the Technical Support group
Cross-trains and orientates on all Technical Support locations
Ensures that all corporately used mobile devices, not iOS / Android, are encrypted based on corporate requirements and policies. Support encrypted devices for staff members as needed
Able to provide on-call coverage during non-departmental business hours on a rotating basis
Works alternative service locations as assigned by IT Leadership, based on need and current projects
Demonstrates a commitment to Bowen's mission, vision and values into organizational decisions and behaviors
Takes action to continue to develop and acquire new expertise that is of increasing value to the organization
Works as part of a team with others and shows respect and values diversity toward others
Demonstrates efforts to discovering, meeting and advocating for the customers
Other duties as assigned
Qualification
Required
Education: Associate degree in IT or related field
Experience: Prefer two (2) years of experience in IT
Certificate or Professional License: No Certificate or Professional License required
Valid driver's license and active auto insurance coverage
Satisfactory results from criminal and driving record background checks
>As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency – we require all individuals who join Team Bowen to receive a flu shot to further protect our staff and the patients we serve. There are options for exemption applications, but approval is not always guaranteed
Demonstrates commitment to and practices in line with Bowen Health's core values of respect, integrity, mission and stewardship
Enthusiasm and a positive attitude necessary
Strong customer service skills
Ability to promote department goals and objectives in a proactive, positive manner
Planning, organizing, and follow through on assignments is critical along with managing time pressures and deadlines
Must have problem solving capabilities, ability to function under pressure, and ability to adapt to a changing environment
Must be willing to encourage others to avoid the negative and always reinforce a positive environment
Strong propensity for managing up, team orientation, and responsibility in the chain of owning and learning from mistakes is essential
Experience with Windows, MacOS, iOS, Android, VoIP phones, printers, and peripheral devices
Benefits
Health Insurance
Company
Bowen Health
Bowen Health provides mental health care, primary health care and substance use treatment throughout Indiana.
1001-5000 employees
H1B Sponsorship
Bowen Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Robert Ryan
President/CEO
Company data provided by crunchbase