Columbia University · 1 month ago
Practice Operations Coordinator
New York, NY
Full-time
Onsite
Entry, Mid Level
$65K/yr - $78K/yr
2+ years expColumbia University is a prestigious institution seeking a Practice Operations Coordinator to ensure the efficiency and stability of their assigned clinical operation. The role involves coordinating overall operational and administrative functions to maximize efficiency, enhance patient experiences, and ensure compliance with regulatory policies.
EducationHigher EducationMedicalTrainingUniversities
Responsibilities
Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics. Supervises and coordinates all processes and activities in the area/functions assigned, ensuring organizational guidelines and policies are followed
Oversees and documents the implementation of compliance with policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter, which improves the medical office’s effectiveness and the quality of patient outcomes. Ensures compliance with all regulatory agencies, departmental, and organization policies and procedures for all staff
Ensures compliance with policies and procedures related to patient scheduling and operational issues in the office practice and exam area
Orders and ensures stocking of clinical and office supplies (including PPE) within the office practice suite. Monitor supply use and maintain and adjust par levels as needed
Monitors completion and processing of all front-end Revenue Cycle activities, including, but not limited to, physician billing; copay collection, charge champion, monitoring physician note closure, adherence to billing compliance, and all Revenue Cycle procedures, etc
Monitor clinic manager dashboard, including, but not limited to: Front Desk, Scheduling, Referrals, In Basket management, etc. Monitor all work queues for completion as they apply to practice operations
Fills in for administrative staff as needed
Maintain a database of patient activity and resource utilization, and budget variances, and identify trends and patterns for analysis and actions
Assists Supervisor and/or Manager with scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team-driven coordination of care and services
Assists the Supervisor and/or Manager in developing staff schedules and preparing/reconciling timecards for review
Monitors key performance indicators and implements performance improvement initiatives, as needed. Supports implementing operational improvements. Works with Practice Supervisor and/or Manager to utilize electronic medical record dashboards and reports to monitor key performance indicators of operational, clinical, and revenue cycle workflows to ensure a holistic view of the practice operation. Assists in developing practice optimization and improvement strategies and utilizes a data-driven methodology to monitor progress
Participates in projects and performance improvement activities
Participates in customer satisfaction initiatives, displaying a positive attitude in interactions with staff, patients, and family members
Monitors patient portal activation rates. Monitors staff performance using Dashboards, In Basket management, and work queue completions. Develops strategies to improve completions
Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs
Maintain patient privacy and confidentiality according to HIPAA requirements at all times
Keep current on all organizational and practice policies (e.g., infection control, HIPAA), goals, initiatives, and required trainings
Ensure that Medical Center and Department policies and procedures are followed
Successfully complete all required university, hospital, and department trainings
Other duties as assigned within the professional scope of practice/training/education
Qualification
Required
Bachelor's degree or equivalent in education and experience
Strong organizational skills, time management, and the ability to set priorities among multiple competing objectives, tasks and initiatives are required
Demonstrated proficiency in project management skills, including executing technical and operational project activities with cross-functional teams
Demonstrate proficiency and/or understanding of data sets; extract, evaluate, clean, and summarize; conduct qualitative and quantitative data analysis and validation as applicable to areas of responsibility
Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely
Demonstrated proficiency in problem assessment, resolution, and collaborative problem solving in complex and interdisciplinary settings
Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders
Must be able to create and deliver presentations for organizational stakeholders
Ability to lead and mentor a team through new and changing situations. Demonstrate a professional and compassionate manner while conveying a positive image of the practice
Ability to work independently and follow through, and handle multiple tasks simultaneously
Ability to work collaboratively with a culturally diverse staff and patient/family population, demonstrating tact and sensitivity in stressful situations
Working proficiency of Microsoft Office (Word & Excel) or similar software is required, and an ability and willingness to learn new systems and programs
Must be a highly motivated, dependable, and detail-oriented individual who can be creative and take initiative as needed
Must successfully complete systems training requirements
Preferred
Physician practice experience preferred
2 years' related experience is preferred
Company
Columbia University
Columbia University is a research institution and Ivy League school for undergraduate and graduate students across various fields
10001+ employees
H1B Sponsorship
Columbia University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (433)
2024 (353)
2023 (333)
2022 (370)
2021 (283)
2020 (221)
Funding
Current Stage
Late StageTotal Funding
$21.84MKey Investors
ValeNational Institutes of HealthNational Science Foundation
2024-09-24Grant· $0.02M
2023-08-17Grant
2023-05-04Grant· $20M
Leadership Team
Jeannette Wing
Executive Vice President for Research and Professor of Computer Science
Asaf Cidon
Assistant Professor, EE and CS
Recent News
Crain's New York Business
2025-12-11
Medical Xpress - latest medical and health news stories
2025-11-19
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