Vinsys Information Technology Inc ยท 4 months ago
Need Field Service Technician (Tier II) - Local to Richmond, VA
Richmond, VA
Contract
Onsite
Mid Level
3+ years expVinsys Information Technology Inc is seeking a Field Service Technician (Tier II) to provide on-site technical assistance to VSU technology users. The technician will troubleshoot and resolve complex software, hardware, and network problems while ensuring optimal functionality for users across the campus.
Data ManagementInformation ServicesInformation TechnologySoftware
Responsibilities
Provides comprehensive, hands-on, on-site technical assistance to VSU technology users
Independently troubleshooting and resolving complex software, hardware, and network problems
Documenting all problem resolution thoroughly within our ITSM tool
Delivering direct, on-site service
Clearly communicating solutions
Ensuring optimal functionality for users across the campus
Qualification
Required
3 Years Experience Of Below Skills
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer)
MacOS: Proficiency in installation, configuration, troubleshooting, and user management
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives)
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery)
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional
Customer Service: Patience, empathy, and a helpful attitude when assisting users
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records
Teamwork: Collaborating effectively with other IT professionals
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments
Company
Vinsys Information Technology Inc
Vinsys is an information technology firm with international experience delivering engineering and operational solutions to customers in federal and commercial markets.
11-50 employees
H1B Sponsorship
Vinsys Information Technology Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (4)
2022 (8)
2021 (9)
2020 (6)
Funding
Current Stage
Early StageCompany data provided by crunchbase