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Goodwill Industries of Greater New York and Northern New Jersey · 2 months ago

Field Supervisor (SEMP)

Astoria, NY, US

Full-time

Onsite

Mid, Senior Level

$50K/yr - $60K/yr

3+ years exp

Goodwill Industries of Greater New York and Northern New Jersey is dedicated to supporting individuals with disabilities in achieving independence through employment. The Field Supervisor (SEMP) is responsible for overseeing a team of DSP-Job Coaches, ensuring the delivery of Supported Employment Services, and maintaining quality relationships with employers to facilitate job placements for participants.

EducationNon ProfitProfessional Services

Responsibilities

Coordinate daily operations related to the provision of SEMP services including conducting and / or overseeing: • Daily oversight of DSP Staff and assurance of adherence to SEMP Policy & Procedure manual as well as various OPWDD and OMIG Guidance documents

Site visits to ensure quality of services Maintain good relationships with employers to be able to troubleshoot account issues

Maintain high retention rate at job sites and ensure that staff provide appropriate supports in line with Staff Action Plans and individual needs of client at the job site to maintain employment

Scheduling staff coverage, workloads, & program activities

Service Planning and service documentation including teaching staff to properly write, Daily Progress notes, Life Plans and Staff Action Plans, that meet Quality & Billing Criteria

Direct Reports may include a mix of Intensive and Extended DSPs

Review and approval of staff expense reports

Coordination of efforts to move program participants through the various service ‘buckets’ i.e. Discovery, Job Development, Placement, Stabilization and Long Term Follow Along (extended phase)

Conduct reviews of procedures and processes to ensure effectiveness of services provided and compliance with all internal and external regulations

Responsible for ensuring staff maintain documentation in audit ready condition

Ensure programs operate within approved budgets by monitoring income and expenses and making required adjustments throughout the fiscal year

Monitor participants’ attendance and units of service to ensure programs meet annual budget expectations

Provide staff with supervision, training, and follow-up support to help them achieve program objectives

Ensure all staff receive trainings mandated by Goodwill and regulating agencies (e.g. OPWDD, ACCES-VR and DOL) in required time frames

Implement Person Centered Practices, employment, promotion of independence, and community integration in programs

Develop and maintain positive relationships with businesses, funding sources, schools, and other agencies

Ensure program activities and billing conforms to Funding Source Service Delivery & Billing Guidelines and are in compliance with OMIG guidelines, and NYCRR guidelines

Certification in current EHR/CMIS system in order to ensure integrity in program modules, administration of billing units, invoicing, creating new queries, and other vital functions on the back end of the EHR module

Implement appropriate QA/QI surveys, training, plans, etc

Incident reporting for programs

Supervises special vocational, employment, and quality improvement projects as assigned by AVP

Responsible for hire/terminations

Work effectively with employers to facilitate accommodations and mitigate issues for greater job retention

Knowledge and use of various online databases including: eMedNY, CHOICES, IRMA

Other various duties as assigned by management

Qualification

OPWDD Waiver ProgrammingSupported Employment ServicesEHR Database administrationExcel spreadsheetsMicrosoft Office SuiteSupervisory ExperienceID/MH populationComputer skillsMedicaid HCBS Waiver Services

Required

Bachelor's degree preferred

3-5 years' previous experience working in OPWDD Waiver Programming, preferably SEMP

Proficient and comfortable creating Excel spreadsheets to manage data and present information and develop charts and graphs

Supervisory Experience a plus

Experience with ID/MH population is a plus

Excellent computer skills e.g. Microsoft Office Suite, Outlook 365, Teams, Zoom & EHR Database administration necessary (Must be able to help and trouble shoot common problems and set up that staff may have without needing to elevate to IT Support

Knowledge of Medicaid HCBS Waiver Services