L'Auberge Baton Rouge · 2 months ago
Marketing Ambassador
Baton Rouge, LA
Part-time
Onsite
New Grad, Entry LevelL'Auberge Baton Rouge is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. The Marketing Ambassador is responsible for assisting in promotional events and engaging with customers to drive sign-ups for the PENN Play program while ensuring a positive guest experience.
GamingLeisure
Responsibilities
Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals
Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner
Responsible for adhering to established policies and procedures for each promotion
Issues appropriate prizes to guests
Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events
Maintains a detailed knowledge of all promotions and special events in order to effectively explain policies and procedures to customers
Introduces the PENN Play cards to new players and replaces lost cards for our guests
Accurately enters new customer accounts and makes updates to accounts when necessary
Promotes Rewards program and meets monthly goals set. Promotes Rewards App and encourages guest to download
Builds relationships with customers to drive Rewards sign-ups along with email capture. Ensures initial customer contact is courteous, informative, and thorough
Displays friendly, positive demeanor while collecting information to grow the Rewards database
Provide support and troubleshoot guest concerns with our marketing technology (app, offers, kiosks, etc.)
Keeps guest information secure and verifies accuracy
Provides customers with accurate information about the Rewards program and property as well as entertainment offered
Perform other duties as assigned to support the efficient operation of the department
Qualification
Required
Must possess excellent customer service and problem solving skills
Must be familiar with marketing and advertising concepts
The ideal candidate must have the ability to multi-task, be extremely organized, detail oriented, able to handle deadlines, prioritize, be self-motivated and have a creative eye
Ability to read and interpret documents and procedure manuals
Ability to speak effectively before groups of customers or employees
High school diploma or equivalent
Must be age 21 or older
Ability to use all equipment associated with the position, including player-tracking system, Microsoft applications and internal systems
Due to the nature of the casino and hospitality industry, team members will be required to work varying schedules to reflect the business needs of the property including holidays and weekends
Ability to effectively and efficiently move around all work areas
Flexible to work varying shifts and time schedules
Conform to all Louisiana Gaming Regulations and company policies if applicable
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
L'Auberge Baton Rouge
L'Auberge Baton Rouge is a casino specializing in gaming, entertainment, and leisure services in Louisiana.
Founded in 2012
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kristina LeJeune
HR Business Partner
Company data provided by crunchbase