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Point Park University · 2 months ago

Box Office Manager

Pittsburgh, PA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Point Park University is seeking a Box Office Manager for the Pittsburgh Playhouse. This role is responsible for the administration of box office finances, sales, and customer relations, ensuring a positive experience for all patrons while supervising staff and managing operations.

EducationHigher EducationUniversities

Responsibilities

Offer exceptional customer service and be an ambassador for the Pittsburgh Playhouse of Point Park University. Handle customer problems and complaints; enforce theatre policies, protocols and procedures

Manage and train full-time/part-time staff, co-op (s) and student work study/apprentices; interview and select for hire all box office and patron service personnel

Schedule staff and box office, patron service hours/activities

Manage the box office computerized ticketing system; create season, including designing and imputing season packages. contact software vendor to resolve system software problems, as needed

Execute, maintain and monitor financial accountability for all ticket sales to include single tickets, subscriptions, groups and special promotions

Responsible for all box office cash receipts; maintain and verify the cash boxes and Box Office cash receipts

Prepare and verify daily deposit sheet for cashier. Reconcile and file daily deposit sheets when returned from cashier. Settle online sales with business office. Generate and submit monthly Amusement Tax Report

Oversee and maintain a clean and current patron database

Generate reports including popularity sales, source codes, list codes, performance sales subscription sales and all reports needed for Managing Director

Process donations, including PIE reports and returned ticket letters

Assist in proofing design and distribution of printed materials used for single ticket sales, group and field trips, including follow-up notices, promotional materials, flyers, program announcements, and instructional sheets

Job may require lifting light weight objects (1-10 lbs) with no repetitive bending or stooping. Occasionally lift average weight objects (1-10 lbs)

Qualification

Ticket sales experienceSupervisory experienceComputerized ticketing systemsCustomer service skillsData reporting experienceCommunication skillsOrganizational skillsProblem-solving skills

Required

Bachelor degree in business, accounting, or related field (or equivalent education, skills, and directly related work experience)

Minimum of two years related experience in ticket sales or closely related field and supervisory experience

Exceptional people and communication skills. Able to think quickly and solve problems in an instant to ensure the comfort and accessibility of our patrons

Highly organized and detail oriented. Able to work well with and supervise others as well as work independently, and manage all box office employees including assistants, over hire, temporary employees, co-op positions, work study and apprentices

Strong computer, technology, and data reporting experience

Well versed in computerized ticketing systems (Tessitura)

Flexible work schedule including evenings, Saturdays and Sundays

Supervisory responsibilities: 15 part-time direct reports including assistants, over hires, temporary employees, co-op positions, work study students, and student apprentices