Compeer Financial · 1 month ago
Manager Client Digital Experience
Bloomington, IL
Full-time
Hybrid
Mid, Senior Level
$116K/yr - $156K/yr
7+ years expCompeer Financial is a member-owned cooperative that provides financial services to support agriculture and rural communities. The Manager Client Digital Experience is responsible for executing client experience strategies to drive engagement and satisfaction across digital platforms while fostering a culture of collaboration and continuous improvement within the team.
FinanceFinancial ServicesRentalRisk Management
No H1B
Responsibilities
Supports the brand; aligns with the vision, mission, and values of the organization
Hires, develops, motivates, coaches, evaluates, trains, and rewards team members
Provides clear and timely communication and feedback on expectations and goals
Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals
Assists in defining team’s goals and monitors progress toward objectives
Builds and develops a team, fostering a culture of learning and improvement
Provides coaching and mentorship to team members, supporting career development paths and growth opportunities
Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms
Supports the team committed to transforming the client engagement model, fostering innovation and improvement
Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence
Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction
Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions
Collaborates with leadership to ensure alignment between digital product strategy and business strategy
Partners with Engineering, Operations, and Marketing to ensure smooth product execution
Facilitates cross-functional collaboration to align product teams with business stakeholders
Advocates for a client-centric approach within the organization
Guides business technology and business teams on product adoption and optimization strategies
Communicates program status, risks, and outcomes to stakeholders
Facilitates cross-functional collaboration and decision-making processes
Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams
Qualification
Required
Bachelor's degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience
Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products
Minimum of 3 years of leadership and management experience
Solid experience in technical and business domains
Solid experience with agile planning and tracking tools (e.g., Azure DevOps)
Ability to build effective partnerships with technology, business units, and external vendors
Strong communication and leadership skills, with the ability to influence stakeholders and foster collaboration
Understanding of DevOps practices and software architecture
Experience with client satisfaction and engagement metric improvements
Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members
Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization
Skill in developing and maintaining interpersonal relationships
Strong problem solving, decision making and organizational skills
Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases
Attention to detail and accuracy
Valid driver's license
Preferred
Experience in regulated industries (banking, finance, etc.)
Experience in leading agile transformations
Knowledge of lean portfolio management practices
Benefits
Hybrid model – up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!
Company
Compeer Financial
Compeer Financial offers loan, rental, risk management, and other financial services to 144 counties in Illinois, Minnesota, and Wisconsin.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$300M2025-11-20Undisclosed· $300M
Leadership Team
Jase Wagner
Chief Executive Officer
Jim Roberge
Chief Diversified Markets Officer
Recent News
globallegalchronicle.com
2025-12-02
Business Wire
2025-11-14
Twin Cities Business
2025-10-22
Company data provided by crunchbase