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VantageScore® · 1 month ago

Director, Client Success, Mortgage Industry Solutions

New York, NY

Full-time

Hybrid

Director/Executive

$240K/yr - $250K/yr

10+ years exp

VantageScore is a leading credit modeling company focused on delivering innovative and inclusive credit scoring solutions. The Director, Client Success, Mortgage Industry Solutions will act as the principal mortgage subject matter expert, leading a team to help mortgage lenders implement and scale the use of VantageScore in their workflows.

CreditSoftware

Responsibilities

Serve as VantageScore’s internal and external mortgage expert, with a deep understanding of: Mortgage originations (retail, wholesale, correspondent), Secondary market execution (agency and non-agency), Credit policy, overlays, and risk policy, Pricing, capital markets implications, and investor requirements, Translate evolving regulatory, GSE, and investor guidelines into clear implications and playbooks for lender adoption of VantageScore

Own the end-to-end conversion journey for tier 1 mortgage lenders moving to VantageScore

Develop standardized implementation frameworks, including: Assessment of current-state credit decisioning and score utilization, Conversion business case (risk, revenue, customer impact, and cost considerations), Test-and-learn designs (A/B tests, champion/challenger frameworks, pilots), Operational readiness (credit policies, underwriting guidelines, processes, training)

Partner with lender stakeholders (credit risk, secondary, capital markets, operations, compliance, technology) to remove obstacles and keep projects on track

Coordinate with internal teams to ensure timely delivery of data, analytics, documentation, and tools required for lender testing and sign-off

Act as a trusted advisor to senior executives at mortgage lenders, helping them understand the strategic, financial, and fair lending benefits of adopting VantageScore

Lead and/or support executive-level presentations, workshops, and roadshows with lenders, investors, trade associations, and industry forums

Shape and deliver educational content (playbooks, webinars, conference presentations, FAQs) that explain how to implement and optimize VantageScore in mortgage use cases

Build strong relationships across the mortgage ecosystem (GSEs, regulators where appropriate, investors, LOS providers, credit report resellers, and industry groups) to support smoother adoption

Assist in building and leading a small team of mortgage specialists

Set and track clear priorities, milestones, and performance metrics for the team tied to lender adoption goals

Foster a culture of collaboration, curiosity, and accountability, ensuring the team is seen by lenders as credible, responsive, and easy to work with

Own quantitative goals related to: Number of lenders converted, Market share of mortgage volume using VantageScore, Progress of lenders through key stages of the conversion pipeline (e.g., interest → pilot → production)

Define and track KPIs and dashboards to measure conversion progress and identify bottlenecks

Provide regular updates to VantageScore leadership on pipeline health, conversion risks, and strategic opportunities

Qualification

Mortgage industry expertiseConversion leadershipAnalytical literacyStrategic communicationProject managementChange managementCommercial mindsetAdvocacyEvangelismTeam leadership

Required

Deep mortgage industry and expertise (lender/investor/agency experience)

Hands-on conversion leadership (from strategy and business case through analytic testing and rollout)

Advocacy and evangelism for VantageScore across the mortgage ecosystem

Commercial accountability – owning goals for lender conversions and usage

Deep mortgage domain expertise with a practical understanding of how credit scores are used in pricing, underwriting, eligibility, and secondary market execution

Strategic communicator who can translate complex technical/analytical concepts into clear, business-oriented narratives

Commercial mindset with comfort owning adoption and conversion metrics as core performance goals

Project and program management skills: able to manage multiple lender conversion efforts simultaneously and keep stakeholders aligned

Influencing and change management skills: able to navigate competing priorities, address objections, and build consensus

Strong analytical literacy – able to interpret performance analyses, vintage curves, and risk metrics (no need to code, but must be comfortable engaging with data-driven arguments)

High degree of initiative, resilience, and adaptability in a fast-evolving regulatory and market environment

10+ years of experience in the U.S. mortgage industry, ideally in one or more of the following: Risk management or credit policy at a mortgage lender, Capital markets / secondary marketing, GSE or investor-side role, Mortgage technology / LOS / credit reporting solutions provider

Demonstrated experience leading major change initiatives, such as: Implementing new credit or underwriting models, Redesigning credit policies or overlays, Major LOS, pricing, or data/decisioning platform conversions

Strong executive presence and ability to engage credibly with C-level leaders, Chief Credit Officers, Heads of Capital Markets, and Chief Risk Officers

Proven track record of cross-functional leadership, working across risk, operations, technology, compliance, and sales

Bachelor's degree required; advanced degree in business, finance, economics, or a related field is a plus