DXP Enterprises, Inc. · 2 weeks ago
Customer Service Representive
Carlsbad, NM
Full-time
Onsite
New Grad, Entry LevelDXP Enterprises, Inc. is dedicated to providing high-quality customer service for industrial customers. The Customer Service Representative will respond to customer inquiries, solve problems, and assist the sales team while maintaining a positive attitude towards customers.
Industrial EngineeringIndustrial ManufacturingMechanical Engineering
No H1B
Responsibilities
Responding to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses
Problem-solving customer issues with effective solutions that comply with company policies
Checking availability of stock and shipping dates
Quoting prices, filling orders to customer specifications and processing sales data via computer, maintaining high accuracy and attention to detail
Assisting the outside sales team by preparing price quotes and sourcing products
Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs
Maintaining a positive and empathetic attitude towards customers at all times
Qualification
Required
Excellent communication and interpersonal skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Great Problem-solving aptitude and initiative
Detail-oriented with a focus on providing outstanding customer service
Able to collaborate with team
Capacity to stay calm under pressure and handle stress effectively
Regular in-person attendance required
Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed
High school diploma or GED required
Benefits
Medical
Dental
Vision
Flexible Spending
401(k)
Paid holidays
Life and Disability Insurance
Additional supplemental products
Company
DXP Enterprises, Inc.
DXP Enterprises is a publicly traded industrial distribution management company specializing in pumps, industrial supplies, and MROP solutions.
Founded in 1908
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.46B2025-12-22Post Ipo Debt· $205M
2025-07-01Post Ipo Debt· $50M
2024-10-08Post Ipo Debt· $649.5M
Leadership Team
G
Gary Messersmith
SVP & General Counsel
D
David Vinson
Manager IM&P Process
Recent News
2026-01-07
2026-01-05
2026-01-05
Company data provided by crunchbase