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TELUS · 1 month ago

Senior Consultant Administrative Solutions

Boston, Massachusetts, USA

Full-time

Onsite

Mid, Senior Level

3+ years exp

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. They are seeking a Senior Consultant Administrative Solutions to manage team workloads, prepare reports, and provide technical support to enhance client services and data operations.

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Responsibilities

Create and automate reports using Microsoft SQL applications

Prepare ad hoc reports and assist in data clean-up operations

Automate and schedule reports using SQL Server Integration Services (SSIS)

Develop self-service reports using SQL Server Reporting Services (SSRS)

Collaborate with business partners to gather requirements for new report builds

Identify opportunities to automate processes and improve standard operating procedures (SOPs)

Serve as a mentor to team members in brainstorming and resolving complicated technical challenges, work prioritization, and workload management

Ticket queue management and adherence to incident and deliverable SLAs

Ensure quality control and integrity of team deliverables

Draft technical and user documentation for various procedures and technologies

Respond to requests and needs of the administration team, clients, and internal users

Qualification

SQLSSRSDatabase ManagementMicrosoft OfficeProcess ImprovementCustomer ServiceAnalytical SkillsTeam ManagementTechnical DocumentationCommunication Skills