CooperSurgical · 2 months ago
Client Support Specialist
Tucson, AZ
Full-time
Onsite
Entry Level
2+ years expCooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting families during significant healthcare moments. The Client Support Specialist role focuses on exceeding customer expectations through superior service, issue resolution, and driving referral leads to enhance revenue for the Consumer Sales team.
Health CareMedical DeviceWomen's
Responsibilities
Provide superior service to create advocacy, and extremely satisfied clients
Meet or exceed referral lead create and enrolment goals to increase revenue
Maintain client and employee confidentiality
Follow CBR’s SOPs, policies and practices
Participate in continuing education and training
Identify areas of improvement according to CBRs Continuous Improvement Process
Answer client service calls
Manage and maintain client databases
Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts
Complete all assigned daily activities
Provide support to the NSCES and SNSCES
Verify and distribute various forms, including client invoices and client-related documentation
Process client payments and refunds as applicable
Create adjustments to individual client accounts upon thorough investigation of root cause
Research and process client claims of invoice payment
Check and respond appropriately to client emails and voicemail boxes throughout the day
Assist with miscellaneous projects as necessary
Qualification
Required
Ability to read and interpret documents and comprehend simple instructions, correspondence and memos
Effectively present information in one-on-one and small group situations to clients and other employees of the company
Knowledge of database software; Internet software; and Word Processing software; and Siebel Systems
Add, subtract, multiply, and divide; using whole numbers, common fractions and decimals
Compute rate, ratio, and percent; reconcile balances; draw and interpret graphs
Ability to apply common sense understanding to carry out instructions furnished in written and oral form
A minimum of 2-3 years of customer service and billing experience desired
High school diploma or general education degree (GED)
Benefits
Medical coverage
401(k)
Parental leave
Fertility benefits
Paid time off for vacation
Personal, sick and holidays
Multiple other perks and benefits
Company
CooperSurgical
CooperSurgical provides a full portfolio of medical and surgical products. It is a sub-organization of The Cooper Companies.
1001-5000 employees
H1B Sponsorship
CooperSurgical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (10)
2022 (13)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Lisa Fawcett
Executive Vice President, Strategy & Market Development
Recent News
MarketScreener
2025-08-29
2025-08-27
Company data provided by crunchbase