Apply on Employer Site

Space Coast Credit Union · 2 months ago

Loan Processor II 2nd Shift (Non-Residential)

Miramar, FL

Full-time

Hybrid

Entry Level

$21.63/hr - $22.90/hr

1+ years exp

Space Coast Credit Union (SCCU) is the 3rd largest state charted credit union in Florida, seeking a Loan Processor II to join their Melbourne Headquarters team. The role involves preparing and transmitting approved loans, ensuring timely closings, and providing exceptional service to members while supporting sales efforts.

Banking

Responsibilities

Prepares consumer loan applications for closing in branch and electronically, ensuring all closing documents are accurate and compliant with regulatory and credit union procedures

Ensures all loan approval stipulations are satisfied per department procedures prior to loan closing

Resolves member problems, obtains information, research records, follows up on details, assesses member needs timely and efficiently and reports the results to the inquiring party to develop and sustain profitable member relationship

Provides timely response to branch questions concerning loan documents; ensures prompt response to member calls by being in the call queue; prepares corrections as necessary in order to provide branch and member support and ensure accurate loan documentation

Adheres to established productivity and loan quality standards to meet quality service standards

Supports the sales efforts of all Express sales team by providing members with appropriate product and service materials in order to enhance the overall SCCU cooperative/member relationship

Attendance and punctuality are essential functions of this job

Consistently demonstrates a courteous, tactful and professional approach when dealing with members and internal customers in accordance with established customer service standards. Demonstrates concern and respect for others in all interactions and inspires their confidence and trust

Demonstrates effective face-to-face communications, and telephone interactions, in accordance with established customer service standards. Articulates ideas, including written communications in a clear, concise manner

Modifies personal style or approach in order to adjust to changing environments and respond quickly to new situations. Gives fair consideration to new points of view and reorganizes project/work in order to quickly accommodate urgent tasks

Consistently demonstrates self-motivation and independent problem-solving skills, requiring only minimal direct supervision, in order to maximize individual productivity and efficiency and attain member satisfaction. Proposes enhancements to work methods or procedures in order to improve process efficiency and/or the quality of results