DH Pace Company, Inc. · 2 months ago
Customer Support Representative-Contact Center- Day Shift
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelDH Pace Company, Inc. is a distribution, construction, and service organization with over 95 years of experience in the industry. They are seeking a Customer Support Representative to provide exceptional support to both residential and commercial customers in their contact center, handling service and installation tickets and collaborating with internal teams.
Building MaterialConsulting
Responsibilities
Schedule and create accurate and complete service tickets for residential and commercial customers
Promote all products and services, quoting accurate pricing when appropriate
Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution
Conduct outbound calls for customer follow-ups as needed
Coordinate with Dispatch teams to prioritize and fulfill customer requests
Update and maintain accurate records of customer interactions in the ERP system
Meet personal/team critical Key Performance Indicators (KPI’s)
Follow communication procedures, guidelines, and policies
Continuously seek opportunities to improve the customer experience and streamline processes
Ability to work overtime as required OR ability to work additional hours as required
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Experience in customer service or related field
Strong communication skills, both verbal and written
Proficiency in Microsoft Office Suite and CRM software
Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment
Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules
Benefits
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
Company
DH Pace Company, Inc.
The DH Pace Company, Inc.
Founded in 1926
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rex Newcomer
President/CEO
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