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Erlanger · 20 hours ago

Application Analyst II PRN

Chattanooga, TN

Part-time

Onsite

Mid Level

3+ years exp

Erlanger is a healthcare organization seeking an Applications Analyst II, PRN, to support the Epic Ambulatory and ECPlus Teams. The role involves building system components, testing, implementation support, and maintenance of assigned system applications while also providing analysis and troubleshooting for reported issues.

Hospital & Health Care

Responsibilities

Responsible for building system components, testing, implementation support and maintenance of assigned system applications

Performs analysis, trouble shooting and data collection, and then relays findings related to reported system issues

Analyzes/reviews and tests each product release and communicates needed changes to operations

Documents and follows system change control procedures

Works closely with other analysts, software vendors and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs

Researches, analyzes, and works with other team members to facilitate and implement business and system workflows in order to expedite process improvement and coordinate business practices

Identifies best practices and works with team to implement opportunities for standardization

Prepares activity and other reports as necessary

Provides some guidance and mentoring to other team members

Consults with users to identify current operating procedures and clarify process objectives and communicates findings to team

Defines system and user workflows to illustrate sequence of steps needed and describe logical operations involved

Converts user specifications into functional specifications

Assists with the development of implementation plans and advance communication to all impacted stakeholders regarding scheduled system updates/upgrades

Adequately tests all system changes and build to appropriately mitigate or eliminate system risks and adverse effects

Facilitates communication and acts as a primary liaison between teams, users and vendors

Provides regular feedback to Team Lead and/or management on status of work responsible for or assigned

Ensures co-workers and operational end users are notified of changes/additions to software system

Shows understanding and is receptive to business needs conveyed by operations

Respects and follows governance processes, mandates, and associated tools

Able to clearly communicate and document system capabilities and constraints in response to change requests

Reviews and writes clear documentation to describe system processes, installation, and operating procedures

Works with the Instructional Designers to develop and distribute training materials to meet educational requirements

Maintains appropriate documentation, audit trails and change control in accordance with Erlanger Health System and IT policies and procedures

Develops reports and extracts and works to define interface requirements

Assists team and operations in developing business continuity and downtime procedures

Following any scheduled or unplanned downtimes, performs appropriate integrity checks when system availability is restored

Uses cognitive reasoning skills, appropriate level of application knowledge and experience to research problems in order to determine the root cause, potential solutions and recommendation for resolution

Appropriately evaluates relative priority of request, keeping in mind factors such as patient safety, regulatory requirements and deadlines, as well as the effectiveness of alternative interim solutions

Documents issues and initiates issue tracking

Reports problems or issues to software vendors or other IT departments as appropriate

Monitors and oversees progress of software vendor or other departments to ensure timely resolution of issues

Maintains clear communication with end users, as well as IT and operational leadership to receive appropriate governance approvals and keep relevant stakeholders informed of issue status and expected resolution dates

As part of the team's rotation for on-call, must acknowledge and resolve tickets according to established SLA’s

Demonstrates professional behavior and exhibits a positive, supportive and collaborative manner when interacting with team members, end users, leadership, vendors, etc

Assists in providing and is receptive to receiving mentorship and guidance for/from other analysts

Takes ownership of overall team and IT success

Achieves and maintains appropriate certifications related to assigned application and/or role

Shows attention to detail and ability to adequately gauge and respond to urgent organizational needs

Identifies and capitalizes on opportunities and resources to learn and enhance professional competency

Consistently demonstrates that newly acquired knowledge and skills are incorporated into actual practice

Ensures delivery of accurate and timely information to end users, team members, etc

Works to reduce duplication of effort within department and across organization

Actively looks for system opportunities to provide labor/cost savings to the team, department and organization

Actively participates in process and quality improvement

Is punctual to and attentive during meetings and offers relevant expertise and input as needed

Provides proper handoffs of information as necessary using communication skills and tools

Understands and monitors the system for successful integration, especially before/after changes/moves to production environment to ensure data integrity and successful flow of data between applications

Continually works to identify opportunities for functional and stability improvement in applications and ensures system integration and intra-operability while acting as a gatekeeper to maintain core functionality of the system

With oversight from more senior team members and increasing knowledge, works within cross-functional team and with end-users to achieve application integration to meet operational needs

Works to continually develop and learn integration between applications

Shares integration knowledge with other team members, other teams, and operational stakeholders

Actively participates in team and cross-team meetings using effective communication skills

Assists and when assigned, takes responsibility for appropriate functional testing and executes required testing in a timely fashion, ensuring that it is completed before integrated testing

If designated monthly integrated tester, actively participates in script review/development, testing, issue resolution and communication

Takes responsibility for overall success of integrated testing success

Demonstrates increasing independence in collaboration activities with system security team members in creating and maintaining role-based access specifications

Demonstrates increasing proficiency in understanding how application security structure meets organizational, regulatory and audit requirements regarding segregation of duties, HIPAA and scope of practice, etc

If designated as point-person for specific integrated area (i.e, Reporting, BCA, etc.) or assigned to help temporarily, takes ownership fulfilling requirements of the role and communicates effectively

Effectively completes assigned tasks associated with projects by deadlines specified

May be asked to serve as project lead and/or team member for the implementation of new applications/systems or updates to existing applications

Performs assigned role in complex application upgrade initiatives

Uses project management techniques, tools and methodologies to ensure project scope objectives, timelines and budgets are met

Performs other duties as assigned

Qualification

EPIC certificationEMR installationsInformation system technologyDatabase applicationsCustomer serviceStakeholder managementWritten communicationVerbal communicationInterpersonal skills

Required

High School Diploma and 7 years' experience in one or more of the following - Healthcare, IT, and/or Clinical/Financial Operations

Associate's Degree and 5 years' experience in one or more of the following - Healthcare, IT, and/or Clinical/Financial Operations

Bachelor's Degree and 3 years' experience in one or more of the following - Healthcare, IT, and/or Clinical/Financial Operations

Understanding of information system technology and database applications is necessary

Complete education and pass certification in primary EPIC application module(s) within 120 days of completed education and maintaining EPIC certification(s) as required