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Encore Luxury Living · 1 month ago

Community Relations Coordinator

Lynbrook, NY 11563, USA

Full-time

Hybrid

New Grad, Entry Level

$36/hr - $36/hr

Encore Luxury Living is seeking a Community Relations Coordinator to enhance their resident referral program and support the Sales and Marketing team. The role involves greeting visitors, conducting facility tours, and maintaining prospect records in the CRM system while assisting with marketing events and reports.

Assisted LivingReal EstateRental Property

Responsibilities

Greet all visitors in a warm, friendly manner

Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review

Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents

Takes prospective Residents and/or families on a tour of the Facility

Liaison between the Bristal and community referral sources

Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system

Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner

Completion of all required move in paperwork and the collection of rent monies prior to resident move-in

Assist new residents to get acclimated into the community upon move in

Manage all marketing inventory as directed

Assist the Director of Community Relations to Create and/or Host Marketing/Sales events

Assist the Director of Community Relations to oversee accuracy of available apartment inventory

Assist the Director of Community Relations to maintain weekly traffic and census reports

Other duties as assigned by the Director of Community Relations and the Executive Director

Qualification

Client relationship managementSales closing abilityMicrosoft Office proficiencyOrganizational skillsRelate to seniorsIndependent workerPatiencePerseveranceCustomer serviceEnglish language proficiencyCommunication skills

Required

Bachelor's Degree in Business or Marketing preferred

Must have the ability to “close” the deal

Professional image

Excellent telephone and communication skills

Ability to relate well to the senior population

Great organizational skills with the ability to concentrate on many tasks at once

Computer proficiency with the Microsoft Office suite, as well as the ability to learn new applications; previous knowledge of a client relationship management tool for tracking leads preferred

Must be an independent worker

Patience with perseverance and follow-through capabilities

Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents

Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents

Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service