Apply on Employer Site

Onondaga Community College · 1 month ago

Technical Specialist - IT Helpdesk - Onondaga Community College

Syracuse, NY

Part-time

Onsite

Entry Level

$49K/yr - $49K/yr

1+ years exp

Onondaga Community College is seeking a Technical Specialist - IT Helpdesk to provide initial front-line technical support to the campus community. The role involves troubleshooting issues, responding to queries, and assisting users with various OCC services and systems.

Higher Education

H1B Sponsor Likely

Responsibilities

Manages support through phone, email, chat, and walk-in traffic for the IT- Helpdesk which includes assisting users with questions, problems, and issues in the use of OCC services, systems, applications, and general College informational questions

Assists the Academic Technology Specialist and others with troubleshooting and documenting Learning Management System (LMS) issues and concerns

Provides service-centric and responsive end-user support to OCC employees and students for primary OCC services, systems, and applications that include: Office 365 and its various component applicationsD2L-Brightspace, OCC's current LMS, Lazer Success, Account management in Active Directory, Colleague, Smart Classroom Technology, Printing, Mobile device/wireless network connectivity, Other applications and operating systems used throughout the college

Troubleshoots, documents, and resolves issues and questions

Creates cases for escalated issues detailing customer information, issues, and troubleshooting steps already taken

Collaborates with members of the Center for Teaching and Learning Innovation team and the OCC learning community (comprised of representatives from the Coulter Library, Information Technology Services, and The Learning Center) to support OCC's LMS

Provides "After Hours" and "Weekend" support for the campus community as necessary

Informs the OCC campus community of the technology resources available and provide guidance in the effective use of such technology

All other duties as assigned

Qualification

Windows OSD2L-BrightspaceCustomer supportPC hardwareMS OfficeCommunicationOrganizational skillsInterpersonal skillsTeam-oriented

Required

Graduation from a regionally accredited college or university with an associate's degree

One (1) year of work experience, or its part-time equivalent, in a Help Desk or customer support environment that includes problem analysis and/or providing direct customer support for problem/question resolution, preferably in an academic environment

Excellent knowledge of Windows PCs including hardware and software

Basic knowledge and understanding of non-windows devices and software

Familiarity with D2L-Brightspace or other Learning Management Systems

Excellent verbal communication skills and customer service skills

Preferred

Graduation from a regionally accredited college or university with an associate's or bachelor's degree in Information Technology or a closely related field

D2L-Brightspace administration experience

Benefits

New York State Local Retirement System (pension)

Excellent health, dental, and vision insurance plans

Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

Company

Onondaga Community College

Onondaga Community College is a school in Syracuse.

Founded in 1962

Syracuse, New York, USA

501-1000 employees

http://www.sunyocc.edu/

H1B Sponsorship

Onondaga Community College has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)