USAJOBS · 1 month ago
Guest Services Manager
Lackland AFB, Texas, USA
Full-time
Onsite
Mid Level
$18.27/hr - $18.27/hrUSAJOBS is seeking a Guest Services Manager for JBSA Lackland Lodging. The role involves overseeing the efficient operation of guest reception, managing reservations, and ensuring excellent customer service for guests.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations
Accepts requests for reservations - group and individual, according to space availability
Orders and issues non-availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters
Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for
Calculates and posts charges to patrons' accounts and balances totals with control records
Accepts payment, makes change, and presents departing guests checkout statements
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report
Maintains daily quarters occupancy and current checkout list; acts on special requests from guests for service; operates a telephone system for guest use; ensures the availability of information on local area dining, lodging, and tourism is available for guests; provides emergency notification for guests; ensures that personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily
Ensures cleanliness of lobby and reception area
Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase
As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit
Implements corrective actions within authority to resolve work problems
Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors
Supports and explains management programs to subordinates
Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions
Advises and counsels workers on how to improve their performance, and explains new work techniques
Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness
Performs other related duties as assigned
Qualification
Required
Must have functional experience and demonstrated a mastery of front desk operations from either military or civilian hotel operation
Ability to build teams and work with others
Ability to perform satisfactorily in handling multiple tasks and customer service
Must be able to read, speak, and write English
Must meet state and legal age requirement for sale of alcoholic beverages
This position requires the incumbent to complete a background investigation with favorable results
This position requires shift work to provide coverage on evenings, weekends, holidays, and/or special occasions
This position has a requirement of U.S. Citizenship or Legal U.S. Resident for a minimum of 3 years and must reside in/around the area
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
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