S2 Residential · 2 months ago
ALL MAINTENANCE ROLES
Charlotte, NC
Full-time
Onsite
Entry, Mid, Senior LevelS2 Residential is a property management company, and they are seeking a Maintenance Technician to join their maintenance team. The role involves maintaining the physical assets of the property, providing exceptional customer service, and ensuring resident satisfaction through various maintenance and repair tasks.
Real EstateRentalResidential
Responsibilities
Assisting residents and your maintenance team alike
All maintenance team members are responsible for providing exceptional customer service through the completion of service requests
Proactively point out potential liabilities and assist in correcting them
Perform and/or supervise maintenance and repair of buildings, apartment interiors, exteriors, common areas, amenities, and mechanical spaces
Complete work orders for common areas, occupied and vacant units, or anywhere on the property as directed
Inspect common areas, grounds, mechanical rooms, and the property on a regular (often daily) basis, proactively identifying potential liabilities, safety concerns, and maintenance needs
Communicate issues and concerns promptly to the Lead Maintenance Technician and/or Property Manager and correct deficiencies immediately when work can be completed in-house
Assist with and support major projects, capital repairs, and emergency situations as directed
Make recommendations for physical repairs, replacements, and improvements; assist with obtaining bids when requested
Ensure the maintenance shop is organized and not overstocked; monitor use of S2 equipment, materials, and parts to avoid waste, theft, or over-ordering, following S2’s Maintenance Shop Policy
Perform preventative maintenance as required by S2, the Property Manager, and/or Asset Manager; maintain and record all preventative maintenance activities
Replace burned-out, broken, or non-functional exterior light bulbs and fixtures immediately anywhere on the property, including but not limited to parking lots, carports, walkways, common areas, mail centers, laundry rooms, garages, and pool areas
Perform daily pickup of trash, debris, glass, furniture, and other items throughout assigned sections of the community
Identify and promptly report potential liabilities such as broken windows, damage, suspicious activity, safety hazards, or other areas of concern
Assist the maintenance team with additional tasks as assigned to support overall property upkeep and resident satisfaction
Perform routine pool care, including cleaning, chemical testing, adding chemicals, adjusting water levels, and organizing pool furniture and safety equipment
Ensure self-locking/latching gates are functioning properly; verify that pool signage is in good condition and clearly visible
Test 911 emergency phones where applicable and immediately notify the Lead Maintenance Technician of any liabilities or issues
Monitor the irrigation system to ensure it is in good working order; identify leaks, breaks, or malfunctions and report or repair as appropriate
In areas without irrigation (e.g., main ID, entry, leasing center, primary common areas, models, tour routes), ensure hand-watering or alternative watering methods are used as needed while complying with city-specific water restrictions
Adjust irrigation timers, especially during rainy or winter seasons, to prevent water waste or ice formation
Water plants or use soaker hoses as needed to maintain landscaping
Complete unit trash-outs and make-ready tasks for both renovated and unrenovated apartments
Coordinate and/or perform full trash-outs, including: Removal of all furniture, clothing, trash, debris, and personal items from the entire apartment. Clearing cabinets, drawers, closets, appliances, medicine cabinets, storage rooms, patios/balconies, areas outside the front door, and garages (where applicable). Fireplace cleaning (if applicable)
Perform comprehensive make-ready inspections and repairs, including: Inspecting appliances and A/C system. Flushing toilets; turning on/off faucets and showers. Opening and closing closet doors, drawers, cabinets; checking shelves and under-sink areas. Testing lights, ceiling fans, switches, garbage disposals, and washer/dryer connections (if applicable). Inspecting door and window locks, weather stripping, blinds, floors, ceilings, and walls. Testing all safety devices (smoke alarms, carbon monoxide detectors, and fire extinguishers) and checking for missing breaker blanks
Identify parts, supplies, and materials needed to complete turns; gather supplies from the shop and bring them to assigned units
Complete unit turns within established timelines to ensure apartments are move-in ready
Change front door and mailbox locks prior to turning units over to the management and leasing team
Ensure all breakers are off except the one serving the refrigerator, set the A/C thermostat to 78 degrees (or property standard), close blinds, lock all windows and doors, and secure the unit before marking it complete
Immediately notify the Lead Maintenance Technician if you enter a unit that does not appear to be vacant
When entering occupied units, all maintenance team members must follow the same professional and safety-focused process: Sign out keys and/or access codes with authorized leasing office personnel. Knock before entering and clearly announce, “Maintenance.” Lock the apartment door while inside and remain aware of pets; ensure they do not escape. Execute the required work order as instructed, following S2 standards. Clean up thoroughly after completing the work. Do not use residents’ personal cleaning supplies, trash cans/bags, paper towels, or other belongings. Inspect all safety devices (smoke alarms, carbon monoxide detectors, and fire extinguishers, where applicable) to ensure they are operable during the visit. Document completion details on the service request, including date, time, your name, notes on work performed, and confirmation that safety devices were checked. Lock the door upon leaving and log keys back into the key tracking system, where applicable. Under no circumstances may maintenance team members allow anyone who is not an S2 employee to enter an apartment without a key or proper authorization. When communicating with residents, guests, occupants, invitees, or visitors, maintenance team members must remain courteous, friendly, helpful, and respectful at all times
Inspect, repair, modify, and install HVAC equipment, including refrigeration and air conditioning compressors, receivers, condensers, forced air units, pumps, valves, expansion devices, and capillary tubes
Conduct regular preventative maintenance inspections of refrigeration units, isolated heating and ventilating units, and electrically operated air-conditioning equipment; make necessary adjustments or repairs, including service to evaporative coolers where applicable
Troubleshoot, repair, or replace defective parts and controls, such as thermostats, automatic switches, fan controls, relays, belts, compressors, heat exchangers, high limit and pressure controls, louvers, and safety valves
Perform skilled electrical maintenance on HVAC components, timers, motors, and wiring systems as needed, including connecting motors to control panels
Maintain copies of required HVAC certifications at the property
Maintain accurate records of leak inspections, tests performed, and repairs completed for appliances containing 50 or more pounds of ozone-depleting refrigerant, including the amount of refrigerant added or recovered
Notify the Property Manager when work needed is outside the scope of expertise or licensing
Supervise, schedule, and direct the maintenance team and any contract or temporary workers
Establish rotating schedules for after-hours emergency maintenance, vacation coverage, and catastrophic property events
Regularly follow up on work performed by onsite team members and contractors to ensure quality and compliance with S2 standards
Participate in interviewing and making recommendations for hiring maintenance team members
Coach, mentor, cross-train, and develop the team; provide feedback, participate in performance reviews, and recommend counseling or corrective action when necessary in coordination with the Property Manager and HR
Read, review, and understand the job descriptions and responsibilities for all Maintenance Technician levels (MT1–MT5) and Lead Maintenance
Treat all vendors and interior/exterior renovation contractors as valued members of the S2 team, ensuring professional, respectful interactions at all times
Qualification
Required
Valid driver license and auto liability insurance is required
Must have reliable transportation
Valid HVAC certification: Type II or Universal EPA Certification is required
Ability to continuously walk for 8 or more hours per day
Frequently moving boxes weighing up to 50 pounds across the office for various needs
Frequently transporting and moving appliances up to 100 pounds in and out of apartments and across various distances
Must have the ability to climb, stoop, bend and grasp objects
Visual acuity to perform the following: transcribing, operating machines, and motor vehicles, determining accuracy and neatness of work assigned, as well as visual inspection involving small defects and parts
Must be able to remain in a stationary sitting position or stationary standing position 90% of the time
Benefits
Competitive pay with bonuses
Medical, Vision, and Dental insurance
Company-paid life insurance
401(k) with immediate vesting
Paid Vacation & Holidays
Professional or Industry Certification Reimbursement
Employee Referral Program
Apartment Rental Discounts
Vacation Reimbursement
Company-sponsored events & team outings
Employee Assistance Program
Quarterly Bonuses based on NOI
On-Call Bonus
Biannual uniform allowance (boots not included)
Company
S2 Residential
S2 Residential manages apartment communities, offering rental housing with various amenities in multiple states.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase