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World Relief · 2 months ago

Volunteer & Donations Coordinator- Limited Term- 2025358

Dallas, TX

Full-time

Hybrid

Entry, Mid Level

$22/hr - $22/hr

World Relief is a global Christian humanitarian organization dedicated to engaging with the world's greatest crises. The Volunteer & Donations Coordinator will support community engagement efforts by managing volunteer programs and coordinating donations to assist refugee families.

CharityConsultingSocial

Growth Opportunities

Responsibilities

Ensure a strong and dynamic volunteer base enabling the Dallas office to effectively support service delivery and community outreach objectives

Maintain and adapt a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition plans

Collaborate with other Church & Community Engagement staff to develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis

Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers throughout the office

Represent World Relief at events to promote and recruit volunteer opportunities

Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards

Respond to volunteer inquiries from the public in a timely, professional manner

Ensure the provision of orientation and training to all incoming groups and individual volunteers

Collaborate with necessary departments in the scheduling, development, coordination and facilitation of volunteer orientations and trainings

Develop and conduct refresher and leadership development training sessions for existing volunteers

Closely track database and manage volunteer assignments

Develop frequent emails, phone calls, and unique methods of engagement within existing volunteer base

Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner

Work closely with all departments to guide, identify and support volunteer staffing needs

Coordinate volunteer communications and collaborate with CCE Lead & the Marketing Coordinator on newsletters

Create and plan opportunities for meaningful gathering of volunteers for encouragement & recognition throughout the year

Maximize use of World Relief’s e-learning platform 'the Workshop' to develop learning pathways for churches and volunteers

Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank-you notes

Collaborate with programs staff to create and support church and volunteer engagement opportunities

Acts as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations

Attend joint departmental meetings to share volunteer input on client adjustment and integration, and to better guide volunteers in assisting to meet programmatic and missional goals

Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff

Alongside other Church and Community Engagement staff, develop an office-wide volunteer philosophy and recruitment strategy

Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities

Provide coaching and accountability to employees who interact with community partners and volunteers, focused on volunteer role development, recruitment, placement, retention, encouragement, and recognition

Participate in national volunteer staff working groups on a regular basis

Schedule and assist with donations pick-ups and drop-offs and coordinate with appropriate staff, volunteers, etc. to complete if necessary

Participate in meetings with Church & Community Engagement and client service departments to discuss & brainstorm opportunities to meet the needs of program participants

Conduct inventory of the donations closets and track items needed

Maintains safe and clean work environment by keeping donations organized and spaces neat and tidy

As donations are received and distributed, input them into Dynamics

Discover new opportunities to receive donated items to increase Gift-in-Kind (GIK)

Oversee automobile donations and ensure appropriate paperwork and DMV requirements are completed

Collaborate with various departments in order to fulfill grant requirements for GIK

Continually evaluate systems with programs and train staff as needed to utilize systems

Engage in recurring collaborative & strategic planning meetings both at the local and national level

As needed and in collaboration with CCE team update donation requests forms, donations website page, etc

Provide reports regarding donations to supervisor, or as instructed

Qualification

Volunteer managementDonations coordinationCommunity engagementTraining developmentDatabase managementCultural sensitivityCommunication skillsOrganizational skillsProblem-solvingInterpersonal skills

Required

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document

Current driver's license and access to reliable transportation required

Flexibility in schedule required (meetings with volunteers and donors may fall outside normal business hours)

Bachelor's degree or equivalent experience required

Up to 25% domestic travel only required

Preferred

Strong written and verbal communication English

Experience working with individuals and churches and comfortable with public presentations

Demonstrated ability to solve problems in an efficient, calm manner

Demonstrated ability to coordinate logistics

Demonstrated ability to multi-task and manage multiple deadlines with a limited degree of supervision

Must have the ability to work under pressure with flexibility in a virtual or in-person team setting

Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization

Demonstrated ability to perform well in spite of complex challenges

Able to build positive inter-departmental relationships

Self-motivated worker with the ability to problem solve and demonstrate initiative

Previous experience with volunteer management and training development preferred

Experience working or volunteering with refugee or immigrant communities strongly preferred

Demonstrated ability to work effectively and sensitively with people of diverse cultural and religious backgrounds

Strong computer knowledge, including MS Office and the ability to learn new programs

Conduct set in a professional, customer-service oriented manner

Organizational skills, data entry (update in Dynamics) and computer skills, inventory and record-keeping, etc

Benefits

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.