Alameda Health System · 1 month ago
Applications Analyst III - Epic Resolute Billing, Hybrid Role
Oakland, CA
Full-time
Hybrid
Mid Level
$52.46/hr - $87.44/hr
4+ years expAlameda Health System is seeking an Applications Analyst III to implement and support assigned applications from both user and technical perspectives. The role involves providing application support, troubleshooting assistance, and coordinating user requests while ensuring compliance with established policies and procedures.
Health CareHospital
Responsibilities
Obtains and documents software design specification based on user requirements
Analyzes systems compatibility and configures system in accordance with operation and technical requirements
Actively participates in the installation, configuration, and problem resolution for the product
Provides end-user support and training either remotely from the system or onsite
Provides consultation, analysis, evaluation, options, and implementation of workflow changes and improvements
Coordinates follow-through on user requests using established reporting structure. Makes recommendations as needed for system changes and enhancements
Documents and prioritizes all problem reports and documents resolution in accordance with application and Service Desk triage policies, procedures, and Change Control processes
Follows established application support and IS department policies and procedures for change control processes
Is encouraged to participate in and is an active member of appropriate national and local application User or Support groups
Provides trend analysis of problems and documents suggested resolutions to management
Provides application-specific guidance, training and documentation to the Service Desk
Responsible for general problem identification and resolution working with project staff, IS staff, other application analysts and vendors during implementations, upgrades and support
May review and manage various system log files, error reports, alert audit logs, and security access logs, as assigned
Works with Alameda Health System IS and application testing, technical, product, and interface teams to perform assigned testing activities supporting upgrades, enhancements, new functionality, application and system changes, and modifications
Performs other duties as assigned
Qualification
Required
High School diploma or equivalent
Four years of experience in a related area; experience with project and cross-functional team coordination, in highly complex, diverse environments; experience with application testing methods and practices; experience communicating across the organization to both IS/ Operational Leaders and customers; hospital and/or other health care application experience
If position is for Epic, certification required within 6 months in the application being supported
Preferred
Bachelor's degree in business, information systems, healthcare or other related field
Experience in application implementation using diversified application lines of information systems; experience providing support, training, and/or implementation support for complex projects that require coordination of resource and project planning; experience with electronic health record systems; experience working in a matrix environment with a matrix reporting relationship
Benefits
A generous comprehensive benefits program
Company
Alameda Health System
Alameda Health System is a public health care center.
1001-5000 employees
H1B Sponsorship
Alameda Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (1)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$77MKey Investors
Department of Health Care Services
2025-05-16Grant· $77M
2024-09-26Grant
Leadership Team
James Jackson
Interim Chief Executive Officer
Christine Yang, CHCIO
Vice President & Chief Technology Officer
Recent News
2026-01-03
2025-12-10
Company data provided by crunchbase