KNAPP · 2 months ago
PM Mobile Maintenance Technician
USA
Full-time
Onsite
Senior Level
6+ years expKNAPP is a global company specializing in automated solutions for logistics and supply chain management. The PM Mobile Maintenance Technician will provide first-class maintenance and support for automated systems, ensuring efficient operation and customer satisfaction.
LogisticsSupply Chain ManagementWarehouse AutomationWarehousing
Responsibilities
Be a team member and provide first-class maintenance and support to our customers on operation and maintenance of automated storage and retrieval systems and storage and picking systems installed at our customer’s locations
Demonstrate proven experience dealing with electro-mechanical faults and failures and understand the importance of providing preventative maintenance services as part of a resident service and support system
Provide 24 hr maintenance support to customers or according to customer schedule
In conjunction with the customer’s on-site maintenance department, provide efficient response to Customer, following a first-time right policy
Participate in site-related meetings as and when required, with both the Customer and KNAPP
Provide emergency breakdown and maintenance support
Create strong effective working relationships with customers and their operational agents to enable KNAPP to provide a first-class service
Achieve performance standards for output, speed of response and quality of repair and workmanship
Provide maintenance support on other issues, including installed system
Maintain quality of service by ensuring good quality communication with both customers and KNAPP
Ensure that reports are well written and legible
Implement site quality procedures, safety procedures, and any statutory procedures
Hold regular meetings with the Maintenance Operations Manager to discuss activities and progress
Provide maintenance service support, including to the installed system
Ensure that all spares usage issues are logged accurately and timely with the customer and KNAPP spare parts team
Ensure that supplied tools and equipment are well cared for and are always in a presentable/usable condition
Be flexible and use skills and aptitudes to the best of your abilities
Ensure that all timesheets and documentation are correct and legible, reflect accurate job numbers, and are presented to KNAPP supervisor on a weekly basis for sign off
Willing to travel as and where required or requested
Train customer’s maintenance team
Qualification
Required
Minimum 6 years' experience in a relevant industry or service
Valid driving license
Ability to communicate clearly verbally and in writing
Proven track record working independently and on customers sites
Mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing
Ability to work within an assigned timeframe to complete reactive repairs
Interaction with on-site management, keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner
Hands-on ownership of issues to achieve a quick time resolution
Ability to interpret and work with electrical circuit diagrams
Appreciation of health & safety considerations as related to given tasks and ability to carry out risk assessments successfully
Mechanical aptitude, including the ability to read assembly drawings
Operation of hand tools and ability to assemble parts onto equipment
Ability to follow set up instructions, assembly drawings and check lists
Attention to detail and exceptional follow-up skills
Excellent customer service skills with both internal and external customers
Superior communication skills
Computer literate with basic Microsoft Office skills
Willingness to learn and adapt to changing role requirements
Appreciation of cultural diversity
Benefits
Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with employer match and no vesting!
Paid Vacation & Holidays
Paid Parental Leave
Subsidized child-care
Tuition Reimbursement
Pet Insurance
Company
KNAPP
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5001-10000 employees
H1B Sponsorship
KNAPP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (4)
2023 (7)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageRecent News
Global Cosmetics News
2025-10-31
Company data provided by crunchbase