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Cash App · 2 days ago

Investing Quality Management Specialist, Cash App

United States

Full-time

Remote

Entry, Mid Level

$31.83/hr - $47.69/hr

2+ years exp

Cash App, a product of Block, is redefining the world’s relationship with money through innovative financial products. As an Investing Quality Management Specialist, you will ensure compliance and quality in customer interactions within the Investing program, leveraging regulatory knowledge and AI analysis to strengthen quality initiatives.

BitcoinCryptocurrencyE-CommerceFinancial ServicesMobile Payments

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Conduct detailed evaluations of customer interactions across Investing channels to ensure compliance with FINRA regulations and internal quality standards

Use available tools and data, including AI, to identify trends, strengths, and opportunities for improvement

Deliver clear, constructive feedback to specialists and provide leadership with insights drawn from evaluation results

Maintain and update the Investing QA Rubric to reflect regulatory changes, evolving performance goals, and best practices

Participate in calibration sessions to align evaluation criteria, scoring consistency, and overall quality standards

Perform regular audits and compliance checks to monitor adherence to FINRA and Block rules, addressing discrepancies promptly

Collaborate cross-functionally with operations, training, compliance, and product partners to align quality practices and support continuous improvement

Surface data-driven recommendations that inform strategic initiatives and enhance both customer and team member experience

Qualification

FINRA Series 7FINRA Series 63Quality management experienceData analysis softwareAI-driven toolsBilingual English / SpanishCommunicationAttention to detailOrganizational skills

Required

Licensing: FINRA Series 7 and 63 (or equivalent)

Active Series 7 and Series 63 (or equivalent FINRA registrations)

At least 2 years of experience in quality management, assurance, or customer operations leadership

Proven ability to evaluate performance, identify root causes, and deliver clear, actionable insights

Strong analytical and organizational skills, with experience implementing scalable quality or compliance processes

Skilled in using QA tools, reporting systems, and data analysis software to evaluate and improve performance

Familiarity with leveraging AI-driven tools for quality monitoring, keyword detection, or trend analysis to enhance accuracy and efficiency

Excellent written and verbal communication, able to deliver constructive feedback and clear documentation

Comfortable working independently, managing multiple priorities, and meeting tight deadlines

Demonstrated attention to detail, integrity, and ownership in maintaining compliance and accuracy

Flexible and adaptable to evolving business needs and regulatory changes

Preferred

Series 24 registration

Experience in investing quality assurance or FINRA-regulated environments

COPC or CAMS certification in quality management or compliance

Advanced proficiency with Excel or Google Sheets (formulas, data analysis, reporting automation)

Bilingual: English / Spanish

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Cash App

Glassdoor3.9

Cash App is a mobile payment service that allows users to send, receive, and store money. It is a sub-organization of Block.

Founded in 2013

San Francisco, California, USA

1001-5000 employees

http://cash.app

H1B Sponsorship

Cash App has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)