Anthropic · 2 weeks ago
Product Support Manager
Seattle, WA
Full-time
Hybrid
Senior Level
$165K/yr - $210K/yr
6+ years expAnthropic is a public benefit corporation focused on creating reliable and beneficial AI systems. They are hiring a Product Support Manager to lead a team of specialists, enhancing the Enterprise Support offering and ensuring a great user experience with Anthropic's products.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Hire, lead, and develop a team of happy, high-performing Product Support Specialists
Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth
Monitor team performance and course correct both in real-time and strategically as needed
Manage day to day team operations, including proactive capacity management and ad hoc unblocking of your Specialists as they action their daily work
Partner with peer leaders in other regions to ensure consistent global support delivery in routine casework as well as on-call or high-urgency responsibilities
Work closely with go-to-market (GTM) stakeholders to scope, execute, and iterate upon our offerings for our most strategic customers; interact with these internal users daily
Drive large-scale initiatives that raise the bar for our organization, leveraging data to make decisions and with a keen understanding of broader business goals
Continuously strive for exceptional user experiences, with a focus on high-touch Enterprise Support
Partner with cross-functional stakeholders across the organization to build efficiencies and improve user experience
Communicate clearly and effectively with your team, stakeholders, and external customers
Qualification
Required
Have 6+ years of product support experience and 3+ years in a people management role
Thrive in a fast-paced, ever-changing environment, and have demonstrated success in bringing your team along during periods of rapid growth
Successfully operate in ambiguity, practicing good judgment and awareness of broader priorities in order to make decisions and get things done
Care deeply about continuous improvement and elevating ambitions in the name of user experience
Enjoy building trust and collaborating closely with cross-functional partners
Can capably navigate tough conversations, empathetically driving solutions and steps forward
Value regularly seeking, providing, and incorporating feedback when it comes to the way you and your team operate
Are interested in developing deep product expertise in order to comprehensively support your team and knowledgeably role model user first behaviors
Are comfortable working with a globally distributed team and building strong remote and in-office relationships
Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience
Preferred
Have been part of a B2B Enterprise or Strategic Support team (as a bonus, you also understand the needs of Consumer, scaled support users)
Prefer to use data to make decisions or advocate for users, and know your way around basic to intermediate SQL queries
Consider yourself at least somewhat knowledgeable with APIs and capable of confidently understanding technical documentation in order to help debug errors
Are excited about Anthropic's products and already familiar with some of the ways AI can have a positive impact on your work
Benefits
Equity
Benefits
Incentive compensation
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
CEO & Co-Founder
Daniela Amodei
President and co-founder
Recent News
2026-01-11
Insurance giant Allianz signs Claude Code deal with Anthropic | CIO
2026-01-11
Company data provided by crunchbase