Zimperium · 2 days ago
Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity (Dallas Based - Hybrid)
Dallas, TX
Full-time
Hybrid
Entry, Mid, Senior Level
1+ years expZimperium is an industry leader in enterprise mobile security, providing a complete mobile threat defense system. They are seeking Customer Support Engineers to support customers using their solutions, ensuring high levels of customer satisfaction while collaborating with various internal teams.
AppsEnterprise SoftwareNetwork SecuritySecurity
Responsibilities
Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer
Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks
Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs
Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on
Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues
Qualification
Required
Bachelor's in computer science or information technology or an equivalent engineering degree
5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable
5+ years' experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers
Good understanding and proven experience in supporting cloud-based web applications
Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure
Self-motivated, extensive troubleshooting skills and knowledge of debugging required
Customer oriented and face to face post-sales services experience with excellent communications skills
Preferred
Strong SQL skills, python/ java scripting, Unix skills
Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix
Familiarity to SIEM tools like ArchSight, Splunk, etc
Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka
The following skills are a plus: Android Studio (adb, junit), xCode
Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus
Company
Zimperium
Zimperium is a mobile security startup that offers protection for mobile devices against the next generation of advanced mobile attacks.
201-500 employees
H1B Sponsorship
Zimperium has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (5)
2022 (11)
2021 (6)
2020 (8)
Funding
Current Stage
Growth StageTotal Funding
$72MKey Investors
Sierra VenturesSoftBankWarburg Pincus
2022-03-28Acquired
2018-11-16Series Unknown· $12M
2017-03-07Series Unknown· $15M
Leadership Team
Shridhar Mittal
CEO
Jon Paterson
Chief Technology Officer
Recent News
2025-12-13
2025-12-12
Company data provided by crunchbase