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AARP · 2 months ago

Member Support and Dispute Intern

Washington, DC, United States

Internship

Hybrid

Intern

$18/hr - $28/hr

Start in 2026 Spring

AARP is the nation's largest nonprofit organization dedicated to empowering people 50 and older. The Member Support and Dispute Intern will assist with member relations tasks, analyze data to improve member experiences, and communicate organizational policies while gaining hands-on experience in a professional environment.

ElderlyNon ProfitSocial Impact

Comp. & Benefits

No H1B

Responsibilities

Assist with Member Inquiries: Help respond to member inquiries received through various channels (social media, chat, email, written correspondence, and telephone)

Data Analysis and Reporting: Analyze data to improve member experiences across different platforms and touchpoints

Communication and Policy Explanation: Learn to communicate the organization’s policies, legislative positions, and benefits to members

Service Recovery and Case Resolution: Support the team in administering service recovery strategies to ensure positive member experiences. Help research and resolve cases involving the Better Business Bureau and Attorney General

Collaboration and Feedback: Work with team members and other departments to ensure responses align with organizational goals. Provide feedback to improve processes and member interactions

Qualification

Written communicationVerbal communicationData analysisEagerness to learnAdaptability

Required

Must be enrolled in a degree program at an accredited college or university as rising undergraduate juniors or seniors, graduate students, or postdoctoral students and remain academically enrolled throughout the internship, or must have previously graduated from college and enrolled in a continuing education program

Strong written and verbal communication skills

Basic understanding of data analysis and reporting

Eagerness to learn and adapt to new tasks and challenges

Regular and reliable job attendance

Exhibit respect and understanding of others to maintain professional relationships

In office/open office environment with the ability to work effectively surrounded by moderate noise