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BakerRipley · 1 week ago

Bilingual Client Liaison - (Temporary/Seasonal) - Neighborhood Tax Centers (837)

Greater Houston

Full-time

Onsite

New Grad, Entry Level

BakerRipley is one of the nation's largest Volunteer Income Tax Assistance programs, focused on building community stability through free quality tax preparation. The Bilingual Client Liaison plays a vital role in assisting taxpayers over the phone, ensuring timely and accurate processing of tax returns in coordination with IRS guidelines.

CommunitiesConsultingNon Profit

Responsibilities

Calls Neighborhood Tax Center clients whose tax returns are missing information or have been rejected by the IRS and obtains additional information from the client necessary to fix the return

Sends letters to clients who cannot be reached by phone

Answers call and respond to client inquiries

Makes corrections not requiring phone calls

Assists the Electronic Return Originator (ERO) in pulling Acceptance and Rejection reports from the IRS e-file system

Assists the ERO with the transmission of e-files to the IRS e-file system

Other duties as assigned