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Marsh McLennan Agency · 19 hours ago

Strategic Client Executive, Employee Health & Benefits

Richmond, VA

Full-time

Hybrid

Senior Level

5+ years exp

Marsh McLennan Agency (MMA) is a leading provider of business insurance and employee health & benefits solutions. As a Strategic Client Executive on the EHB team, you will manage complex client portfolios, lead implementation processes, and ensure a seamless client experience through collaboration and strategic planning.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

No H1B

Responsibilities

Manage complex client portfolios and serve as the primary contact for HR, Finance, and C-suite leaders

Lead client implementation processes by coordinating cross-functional teams to ensure smooth onboarding and ongoing service delivery

Resolve claims, billing, and eligibility issues to maintain a seamless client experience

Oversee all deliverables and timelines to ensure accuracy and timely completion

Collaborate with internal teams to align client strategies with market trends and benchmarking data—including Mercer Survey insights

Lead staff training to foster strong relationships across all client levels

Coordinate with Client Service Support and specialty teams to review tasks, monitor progress, and strategize upcoming projects

Manage data entry and analysis in the Agency Management System to inform marketing and proposal strategies

Lead the RFP process by guiding support teams to ensure accuracy and alignment with client needs

Present proposals internally, participate in carrier negotiations, and contribute to strategic planning

Qualification

Employee Benefits experienceInsurance product knowledgeRisk management techniquesLife & Health LicenseBroker experience

Required

Bachelor's degree or equivalent work experience

Minimum 5 years experience in Employee Benefits or HR required; 7 years experience preferred

Extensive (in depth) knowledge of applicable insurance products/lines inclusive of fully insured and self-funded markets

Extensive knowledge of risk management techniques, employee benefits markets and marketing techniques, as well as knowledge of carrier appetite

Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Preferred

Life & Health License or ability to obtain within 90 days

Prior broker experience highly desired

Benefits

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Hybrid work (3 days in office per week)

Charitable contribution match programs

Stock purchase opportunities

Company

Marsh McLennan Agency

Glassdoor4.4

Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003

White Plains, New York, USA

10001+ employees