Charlie Health · 2 months ago
Clinical Admissions Manager
United States
Full-time
Remote
Mid, Senior Level
2+ years expCharlie Health is a startup dedicated to transforming behavioral healthcare by connecting people to life-saving treatment. The Clinical Admissions Manager will be responsible for leading a team to facilitate admissions for clients, ensuring a compassionate and effective process while overseeing compliance and quality assurance.
Health Care
Responsibilities
Accomplish department objectives by effectively managing a team of Admissions Assessment Therapists, Associates, and/or Coordinators
Leads supervision, promoting growth and development including, but not limited to:
Performance reviews
Weekly one-on-one check-ins
Team meetings
Hiring, training, coaching, and development
Developing growth plans
Oversee intake and assessments of all prospective clients for national virtual intensive outpatient programming
Complete monthly chart audits to ensure compliance and quality assurance
Collaborate with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle Management, and Utilization Review identifying opportunities for growth while developing, enhancing, and delivering policies and procedures to improve the quality of client experience and increase the efficacy of the admissions process
Collaborates with teammates and determines admissions best practices, develops and revises admission policies and procedures
Handles instances of escalation, provides service recovery, and determines the best course of action
Demonstrate personable and competent communication skills to build rapport with clients in a compassionate, inclusive, and professional manner
Present programming information in a thorough and supportive manner to help clients gain access to care
Complete HIPAA-compliant virtual biopsychosocial assessments for a wide range of ages, including children, teens, young adults, and adults with various mental health concerns
Identify and connect with appropriate staff when crisis intervention/safety assessment or a higher level of care is needed during the assessment
Construct provisional mental health diagnoses utilizing DSM-V criteria
Document client information in accordance with regulatory standards using electronic medical record
Assign treatment team members and group schedules while informing staff of new admissions
Goal-oriented and motivated by increasing access and removing barriers to mental health care
Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
Qualification
Required
2+ years of behavioral health admissions supervisory/management experience required
Masters degree in mental health or a related field required
Independent mental health licensure is required (all disciplines welcome)
Experience working with a wide range of ages, including children, teens, young adults, and adults clients
Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
Ability to energize, motivate, communicate, and build rapport at all levels within an organization
High proficiency in navigating electronic medical record systems
Work authorized in the United States and native or bilingual English proficiency
Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
Preferred
Salesforce experience preferred, familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, Office, EMR
Benefits
Comprehensive benefits
Company
Charlie Health
Virtual behavioral health clinic for high acuity youth
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.85M2020-06-04Seed· $0.85M
Leadership Team
Justin Weiss
Co-founder, Head of Corporate Strategy
Ellen Broxmeyer
Chief Compliance Officer
Recent News
Behavioral Health Business
2025-08-14
Behavioral Health Business
2025-05-05
Company data provided by crunchbase