Cybermedia Technologies, LLC (CTEC) · 1 week ago
Business Liaison/ Business Engagement Specialist (SSA Ticket to Work Program)
United States
Full-time
Remote
Entry, Mid Level
2+ years expCTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. The Business Liaison will support the Social Security Administration's Ticket to Work Program by driving recruitment and engagement efforts between employers and job seekers with disabilities.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Proactively identify and recruit employers for the EN, onboarding them to the SSA TTW program and supporting initial implementation
Introduce new partners to EN policies, onboarding documentation, and ongoing support provisions
Lead outreach campaigns and conduct high-level relationship building with businesses, HR leaders, diversity officers, workforce organizations, and industry groups
Represent the EN and SSA TTW at professional events, job fairs, industry forums, and community workforce initiatives
Provide tailored education on the business case for hiring individuals with disabilities, clarify Ticket to Work program incentives, and instruct on available state/federal supports (e.g., WOTC, OJT)
Train employer contacts on compliance requirements, EN documentation, and data privacy standards
Work collaboratively with EN internal staff, vocational rehabilitation agencies, and referral sources to facilitate candidate referrals, interviews, and job offers
Leverage CRM and case management tools to streamline and document job matching procedures
Serve as principal advisor and trusted point of contact for all EN employer partners—resolving inquiries, escalating complex concerns, and upholding SSA/EN compliance
Facilitate employer retention initiatives through continuous engagement, satisfaction surveys, and periodic check-ins
Maintain a secure, up-to-date employer database; log all engagement actions and ensure records support programmatic audits and outcome analysis
Comply with all EN and SSA policies for data security, privacy (including PII/PHI considerations), and reporting
Develop, customize, and present outreach materials, digital toolkits, webinars/training modules, and status reports that highlight engagement impact and share program knowledge
Organize employer roundtables, workshops, and panel discussions—facilitating best practice sharing across sectors
Regularly review national and state disability employment trends, federal guidance (e.g., ADA, WIOA), and employer feedback to refine strategies
Recommend enhancements to business engagement approaches, leveraging performance data to inform decisions
Qualification
Required
Bachelor's degree in Business, Human Resources, Vocational Rehabilitation, Workforce Development, or a related field (or an equivalent combination of education and work experience)
At least two (2) years' direct experience in employer engagement, business development, workforce development, human resources, disability employment, or related field
Demonstrated knowledge of the SSA Ticket to Work program, Employer Networks (ENs), or state/federal vocational rehabilitation programs is highly preferred
Strong public speaking, presentation, communication, and documentation skills
Proven ability to network, influence, and build lasting partnerships with diverse business leaders and employer groups
Proficiency in CRM, case management, and/or outreach tracking software; experience with virtual platforms (e.g., Teams, Zoom) for remote engagement
Experience working independently and within cross-functional teams to achieve business outcomes and goals
Commitment to confidentiality, data security, and ethical practice
Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance
Preferred
Knowledge of federal and state disability hiring incentives (WOTC, OJT, etc.), and experience in counseling employers on financial advantages and legal compliance
Solid understanding of the Americans with Disabilities Act (ADA), reasonable accommodation processes, and workplace accessibility best practices
Experience collaborating with American Job Centers, Workforce Development Boards, and/or state vocational rehabilitation agencies
Familiarity with employment metrics—analyzing business engagement and placement data to identify trends and improvement opportunities
Multicultural awareness and the ability to build inclusive engagement strategies for employers of varying size, industry, and geographic reach
Experience in developing partnerships with federal contractors and aligning recruitment with Office of Federal Contract Compliance Programs (OFCCP) requirements
Benefits
Paid vacation & Sick leave
Health insurance coverage
Career training
Performance bonus programs
401K contribution & Employer Match
11 Federal Holidays
Company
Cybermedia Technologies, LLC (CTEC)
We modernize legacy infrastructure, secure mission-critical systems and design digital experiences that impact millions of federal workers & American citizens every day.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
Main Street Capital
2023-05-17Private Equity· $44M
2023-05-17Debt Financing
Company data provided by crunchbase