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Morrison Foerster · 1 month ago

Billing Service Desk Coordinator

San Francisco, CA

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $78K/yr

Morrison Foerster is a collaborative firm that values fresh ideas and innovation. They are seeking a Billing Service Desk Coordinator to support the Client Accounting team by handling billing data requests and providing exemplary client service.

Law Practice

Comp. & Benefits

Responsibilities

Consistently promote and model the Firm’s Client Service Principles in teamwork, work product, and personal interaction

Ensure exemplary client service to all internal and external clients; proactively promote client service throughout department and among teams; respond to peer requests with recognition that request serves a client or Firm need

Using financial system, department workflows and tools, provides support to the Client Accounting team by reviewing, assigning and completing ad-hoc requests for prebills, inventory reports, invoice copies, and general inquiries

Monitors service levels in workflows, ensuring timely responses to requests

Reviews Outside Counsel Guidelines for firm clients and documents provisions relating to client billing

Achieve a solid understanding of client and matter setups, audit matter setups for accuracy

Provides backup to Client Accounting team in covering for absences of team members and distributing prebills during the monthly prebill cycle

Assists with audits and reconciliations of financial data, including review and submission of electronic files to clients

Qualification

Billing experienceMicrosoft OfficeAccounting knowledgeCustomer serviceCommunication skillsAttention to detailConfidentiality

Required

Some college experience including coursework in accounting or business preferred; associate's degree is strongly preferred

Prior billing experience is preferred but not required; a strong desire to build a career in legal accounting is required

Strong verbal and written communication skills, ability to communicate effectively and tactfully with peers and internal clients

Excellent customer service skills; an ability to determine the nature of a request and answer completely and efficiently, and keeping stakeholders informed on complex requests

Knowledge of Microsoft Office programs including Outlook, Word and Excel is required; affinity for learning new software or applications highly desired

Strong attention to detail; ability to follow instructions with a high degree of accuracy; ability to prioritize tasks

Ability to keep observations or viewpoints regarding firm business confidential