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Bell and Howell · 1 month ago

Resident Service Technician

Ogden, UT

Full-time

Onsite

Entry Level

1+ years exp

Bell and Howell delivers technology-driven Automation Services and Solutions to optimize performance and enhance customer experiences. The Resident Service Technician serves as the primary customer contact for technical and service-related issues on various industrial equipment, providing troubleshooting, maintenance, and customer support.

HardwareInformation TechnologySoftware

Responsibilities

Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system

Schedule and perform regular predictive/preventive maintenance inspections on equipment

Provide support by managing parts inventory, customer service calls and preventative maintenance schedules

Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers

Act as a liaison between the customer and other departments/functions of the company

May need to provide an “on call” level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals

Qualification

Electronics expertiseMechanical backgroundSoftware troubleshootingCustomer service skillsAnalytical skillsInterpersonal skillsProblem-solving skillsTime managementTeamwork

Required

High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience

Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills

Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc

Requires lifting to waist seventy (70) pounds

Requires walking and standing; using hands to feel objects; reaching; and requires balance

Requires bending, stooping, kneeling, crouching and/or crawling for periods of time

Ability to work in a loud environment

Ability to work in small, cramped areas

Ability to work in elevated environment up to twenty (20) feet