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Bastian Solutions · 2 months ago

Advanced Technology PM Support Engineer

Indianapolis, IN, 46290, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Bastian Solutions is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers. The Advanced Technology PM Support Engineer is responsible for providing exceptional technical support to customers, managing complex support cases, and ensuring project closeout procedures are followed while maintaining customer satisfaction.

Information TechnologyLogisticsManufacturingRoboticsWarehouse Automation

No H1B

Responsibilities

Provide technical support for a range of technologies including AutoStore, Swisslog, Scallog, Ultra, Exotec, Controls, and any future technologies that come into support

PM AutoStore Grid remediation and provide detailed reports

Deploying firmware updates for AutoStore, Exotec, etc

Highly skilled in providing root-cause analysis (RCAs) and Five Whys reports, working closely with the Quality team

Deliver feedback to the project design/standards team from the findings in the RCA reports

Provide a weekly written update on projects, including financial and milestone status. Publish weekly internal and external project status reports throughout the project life cycle

Coordinate using Gnatt charts with all subcontractors and internal Bastian teams to align on-site resources

Work with Solutions Delivery and Unified Support Manager to develop and operate the 24/7 Support Program

Assist in ensuring all final As-Built documentation is delivered to the customer, including all drawings, training materials, and maintenance manuals

Develop an in-depth understanding of all facets of material handling, including equipment, suppliers, and applications

Timely completion of all reports and logs to include time reports and travel expenses

Maintain a consistent positive and enthusiastic attitude

Timely communication of all concerns and issues with the Solutions Delivery/Unified Support Manager

Pursue professional training and certifications

Demonstrates commitment and passion for Bastian Solutions and our future

Maintains satisfied customers by resolving issues quickly

Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: Develop a rapport with customers)

Become an expert on equipment, suppliers, and applications

Assists Design Engineers on quoting and system proposals

Willingness to step up and assist other positions within the Systems Group

Demonstrated Leadership and Management

Improve project execution processes

Consistently communicates with the Solutions Delivery/Unified Support Manager both good news and bad news. Completes task list items on time

Develop repeat customers

Any and all job duties as assigned

Qualification

AutoStoreCustomer RelationsTechnical Problem-SolvingProject ManagementMaterial Handling ExperiencePMP CertificationAutomation/Robotics/ASRSCommunication SkillsOrganizational SkillsLeadership