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Quince · 2 months ago

3PL Fulfillment Operations Manager

United States

Full-time

Onsite

Mid, Senior Level

$110K/yr - $140K/yr

7+ years exp

Quince is a tech company disrupting the retail industry with a commitment to quality and sustainability. They are seeking a 3PL Fulfillment Operations Manager to oversee the domestic warehouse and fulfillment network, ensuring timely and accurate order processing while driving continuous improvement in operations.

Retail

H1B Sponsor Likely

Responsibilities

Oversee daily warehouse and fulfillment operations with domestic 3PL providers onsite in Chicago, ensuring timely and accurate order processing across all sales channels

Track, analyze, and enforce SLAs for order fulfillment, shipping accuracy, and on-time delivery performance

Optimize outbound operations—including picking, packing, carrier selection, and shipping speed—to improve efficiency and reduce costs

Coordinate inbound logistics with suppliers, carriers, and 3PLs to ensure smooth freight flow, minimize delays, and maintain inventory accuracy

Partner with internal inventory teams to manage stock levels, prevent stockouts, and ensure accurate transfers between facilities

Identify and resolve fulfillment issues such as delayed shipments, mispicks, or damaged goods, escalating to partners or carriers as needed

Implement best practices and continuous improvement initiatives to enhance fulfillment speed, quality, and cost efficiency

Collaborate with IT and operations teams to optimize WMS, OMS, and ERP system integrations for automation and visibility

Develop and maintain strong carrier and vendor relationships, negotiate competitive rates, and ensure compliance with performance standards

Build and maintain reporting dashboards to track fulfillment KPIs, operational costs, and service quality

Partner cross-functionally with customer service, planning, and engineering teams to ensure smooth end-to-end fulfillment performance

Qualification

3PL managementWarehouse managementAnalytical skillsWMS/OMS/ERP systemsFulfillment metricsLogistics automationNegotiation skillsSustainable logisticsProblem-solving skillsCommunication skills

Required

7–10 years of experience managing third-party logistics (3PL) providers in a high-volume eCommerce or retail environment

Proven success improving fulfillment accuracy, delivery speed, and cost efficiency

Ability to work onsite in Chicago

Strong background in warehouse and fulfillment management, including inbound, outbound, and inventory control

Deep understanding of SLAs, KPIs, and fulfillment metrics such as order accuracy and on-time performance

Hands-on experience with WMS, OMS, and ERP systems, with exposure to system integration and automation projects

Advanced analytical skills with proficiency in Excel, SQL, or BI reporting tools

Strong problem-solving skills and the ability to identify and resolve operational bottlenecks quickly

Excellent communication and negotiation skills, with the ability to build strong relationships with 3PLs, carriers, and internal teams

Preferred

Experience scaling fulfillment operations in a direct-to-consumer (DTC) or omnichannel business

Familiarity with logistics automation tools and transportation optimization software

Experience with high volume small parcel

Exposure to sustainable logistics practices, such as packaging efficiency and returns optimization

Demonstrated ability to lead process improvement initiatives that balance cost, speed, and quality

Bias toward technology and data-driven decision-making in operations

Company

Quince

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor.

Founded in 2018

San Francisco, California, US

201-500 employees

https://www.quince.com

H1B Sponsorship

Quince has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)