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Westchester Medical Center Health Network · 2 months ago

Sr Business Operations Consult

Valhalla, NY

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Westchester Medical Center Health Network is seeking a Senior Business Operations Consultant to drive substantial improvements in operations. The role involves managing projects, collaborating with operational leaders, and developing analytics solutions to enhance operational performance across the network.

Hospital & Health Care

Responsibilities

Serve as a change agent and transformation leader for WMC, providing leaders, teams, and departments with a wide range of state of the art analytics solutions and process improvement methodologies in order to transform operational processes

Oversee process assessments through observations and system reporting and prepare documents, including workflow and process flows diagrams

Support the development of analytics solutions and visualizations to assess operational performance and drive data driven decision making

Develop a deep understanding of the organization, the primary workforce components, leadership structure and their interdependency and impacts on one another

Collect and translate all operational business requirements to be included in future state process design

Manage a variety of improvement and implementation projects throughout their lifecycle, balancing the priorities and needs of all stakeholders as well as those of the organization

Lead performance improvement activities that align with the strategic direction of the WMC Health Network based on the analysis of current state operations, anticipated needs, and innovative approaches to the future

Scope improvement initiatives, acquiring consensus leadership support, and establishes metrics and landmarks; create and update project plans, action items, and meeting minutes

Work closely with a variety clinical and non-clinical stakeholders across the network to better understand their departmental processes and needs and to build constructive relationships

Work collaboratively with leaders throughout the organization to ensure the highest quality of patient services, maintain cost effective resource allocation, efficient and responsive flow of patients, information and materials, facilitating lean and highly reliable processes

Develop unique information flow solutions to streamline information handoff

Mentor junior members of the Operational Excellence team and help develop their skills

Support the Operational Excellence leadership team in shaping the project portfolio

Identify implement ways of expanding the team skillset through learning and development opportunities and/or new software solutions to ensure the Operational Excellence team is continuously improving its skillset for transforming the organization

Qualification

TableauPower BIProcess mappingHealth AdministrationBusiness AdministrationHealthcare ManagementAgile methodologiesMicrosoft VisioMicrosoft Office SuiteWritten communicationVerbal communication

Required

Minimum of 3 years of experience in Health Administration, Business Administration, Healthcare Management, Consulting or other healthcare-related field(s)

Experience with Tableau / Power BI or similar data visualization software required

Bachelor's degree required

Agile skills that draw from other disciplines such as management, business administration, organization development, information technology, and computer science

Strong process mapping and visualization (Microsoft Visio)

Excellent written and verbal communication with a strong drive for perfection / professionalism in delivery and presentation

Proven ability to work both independently on projects and as part of the larger team

Advanced proficiency in Microsoft Office Suite

Ability to visualize data for improvement/performance monitoring

Experience with Tableau and Power BI required

Preferred

Master's degree preferred

Company

Westchester Medical Center Health Network

Glassdoor3.2

The Westchester Medical Center Health Network (WMCHealth) is the pre-eminent provider of integrated health care in New York’s Hudson Valley region, serving nearly 2.5 million residents across more than 6,000 square miles.

Founded in 1917

Valhalla, New York, US

10001+ employees