Spring Health · 2 months ago
Associate Director of Product, Complex Care
San Francisco, CA (Hybrid)
Full-time
Hybrid
Lead/Staff, Director/Executive
$206K/yr - $258K/yr
8+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers that prevent people from receiving help. The Associate Director of Product for Complex Care will lead the product strategy and execution for the Complex Care portfolio, managing a team of Product Managers and collaborating with cross-functional leaders to enhance care delivery.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Own the Complex Care Product Portfolio
Drive strategy and execution across SpringWorks and Specialty Care, ensuring an integrated, scalable experience for members and care teams
Collaborate with cross-functional leaders to define, measure, and continuously improve care delivery across diverse clinical populations
Lead and Grow a High-Performing Product Team
Manage and mentor a team of Product Managers, fostering a culture of ownership, clarity, and accountability
Set a clear product roadmap, define success metrics, and ensure consistent delivery across teams and stakeholders
Translate Care Models into Scalable Systems
Build and evolve care delivery workflows, including referrals management, intake, scheduling, transitions, and outcomes tracking
Collaborate with engineering and design to productize manual workflows into reliable and scalable product capabilities
Enable Growth Through Clinical and Operational Impact
Partner with Specialty Care Strategy and Sales to bring differentiated offerings to market that expand access and improve outcomes
Drive alignment across operations and sales teams to ensure scalable adoption of care models
What success looks like in this role:
A clear, data-informed vision and roadmap for Complex Care aligns cross-functional teams across SpringWorks and Specialty Care toward shared goals and measurable outcomes
Complex Care products are launched, adopted, and deliver tangible improvements in engagement, outcomes, and efficiency
Product-driven infrastructure reduces operational friction and drives greater efficiency, coordination and satisfaction across clinical and operations teams
Clinical and operational teams report greater efficiency, improved coordination, stronger provider and member satisfaction, and overall stronger outcomes
KPIs across engagement, efficiency, provider satisfaction, and member outcomes are defined, tracked, and used to drive ongoing iteration through data and experimentation
Product Managers under your leadership grow in strategic ownership, autonomy, and cross-functional influence, contributing to a strong culture of accountability and impact
Spring Health is recognized as the leader in scalable, outcomes-driven behavioral health care for complex and high-acuity populations
Qualification
Required
8+ years of experience in product management, including at least 2 years leading PMs
Proven ability to build and scale healthcare or care-delivery technology products
Strong understanding of clinical and operational workflows in behavioral health or adjacent care settings
Experience balancing clinical integrity, operational feasibility, and business growth
Data-driven mindset and comfort making decisions in complex, ambiguous environments
Excellent leadership and communication skills, with a bias for collaboration and outcomes
Preferred
Familiarity with longitudinal care models, Speciality Care, EHR systems, or care coordination platforms is a plus
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
H1B Sponsorship
Spring Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase