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Duly Health and Care · 1 month ago

Epic Optime Analyst II

Downers Grove, IL

Full-time

Hybrid

Mid, Senior Level

$68K/yr - $102K/yr

2+ years exp

Duly Health and Care is seeking an Epic Optime Analyst II to manage and enhance Epic applications within their healthcare operations. The role involves configuring, documenting, and maintaining systems while providing support and optimization for surgical workflows.

Health CarePersonal HealthWellness

Responsibilities

Serve as subject matter expert in ambulatory surgery/procedural workflows (GI, Pain, etc.) across all phases of care

Manage and optimize case entry, case scheduling, preference cards, implants, inventory, and materials management

Support and enhance components including grease boards, e-consents, Slicer Dicer, Workbench Reporting, workflow engine rules, menus, activities, navigators, and flowsheets

Provide technical and operational support across 2-3 Epic modules

Dedicate ~60% of time to operational support and quarterly system updates

Dedicate ~20% of time to enhancements and project-based optimization

Act as liaison between I&T and clinical operations to identify functional and technical improvement opportunities

Investigate complex errors and coordinate detailed root-cause resolutions

Document workflows and system tools with clarity and consistency

Serve as subject matter expert in Epic Optime/ASC within cross-functional IT project teams

Participate in release note review, testing, and execution for quarterly updates and system upgrades

Provide after-hours on-call support on rotation

Mentor Analyst I team members and support vendors on internal processes and technical practices

Qualification

Epic certificationEpic Optime experienceSurgical workflow experienceHealthcare operations knowledgeSystems analysisContinuous improvementProblem-solvingCross-functional collaborationCommunication skills

Required

Epic certification REQUIRED in One of the following: Optime, Radiant, Cupid, Anesthesia

2+ years required of hands-on experience in Epic Optime/ASC workflows

Strong aptitude for deep systems analysis, logic-based thinking, and structured problem-solving

Confidence in decision-making, escalation, and cross-functional collaboration

High attention to detail, with a preference for consistent and scalable solutions

Ability to translate end-user needs into technical workflows and tools

Clear, direct communication skills across technical and clinical stakeholders

Motivated by continuous improvement and operational excellence

Preferred

Bachelor's Degree preferred; equivalent experience considered

4+ preferred of hands-on experience in Epic Optime/ASC workflows

Surgical/procedural workflow experience preferred

Familiarity with build, implementation, and support of clinical and surgical operations

Experience supporting process improvements, reporting, and credentialing workflows within surgical/procedural environments

Strong background in healthcare operations and technology coordination

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.