Ramp · 1 week ago
Product Operations Specialist | Knowledge Systems & AI Chat
New York, United States
Full-time
Onsite
Mid Level
$95K/yr - $157K/yr
3+ years expRamp is a financial operations platform rethinking modern finance teams in the age of AI. They are seeking a Product Operations Specialist to develop an effective knowledge management system and enhance their customer-facing chatbot, ensuring high-quality and accurate company information.
FinanceFinancial ServicesFinTech
Responsibilities
Own Knowledge Management at Ramp, ensuring salespeople can correctly pitch the product, success managers can better design the perfect Ramp configuration with a new customer, and support specialists can accurately unblock a customer with an urgent question
Own and maintain our in-product customer facing chatbot ensuring it continues to deliver the best in class support experience for our customers and expands its support capabilities as our product grows in complexity
Own the critical inputs to otherur AI products and tooling - ensure that our increasingly prolific customer and operator facing AI-systems are impressively accurate and easy to develop
Design systems and processes that organize and surface product knowledge throughout the company, and AI systems that scan knowledge sources to spot and remediate conflicts or errors
Own our product knowledge tooling stack - build and upkeep centralized knowledge repositories, establish taxonomy, metadata, version-control, and governance standards. Conduct audits of existing content, capture institutional and engineered knowledge, and continually improve the tools
Evangelize knowledge management best practices to internal teams building tools and generating new information
Define KPIs (adoption, search effectiveness, usage metrics) and hold teams accountable to the high bar you want Ramp to achieve
Bring in the evolving best practices for this space as the world continues to rapidly change
Partner closely with Notion and Sierra, our partnerships for Knowledge and Support Chat today
Qualification
Required
Minimum 3 years of experience
Experience delivering projects around system architecture, design thinking, or operational analytics
Cross-functional know-how with experience managing large-scale projects that span many teams
Extensive experience building new operational processes from start to finish with measurable results
Ability to work in undefined spaces and think from first principles
Strong investigative and critical thinking skills
Effective and clear communicator with solid technical writing skills
Deep user of modern AI systems to execute on processes, solve problems, and more
Preferred
Academic or professional experience with information systems/library science, knowledge management, or operations research
Experience with Retool, Notion, or Sierra
Technical programming experience (Python, Java, React)
Benefits
100% medical, dental & vision insurance coverage for you
+ Partially covered for your dependents
+ One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
Columbia West
2026-01-06
2026-01-03
Digital Commerce 360
2025-12-30
Company data provided by crunchbase