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NOV · 1 month ago

IT Client Support Field Tech

Odessa, TX

Full-time

Onsite

Senior Level

5+ years exp

NOV is a company that provides all levels of end user PC support, and they are seeking an IT Client Support Field Tech to coordinate configuration, installation, and troubleshooting of PC hardware and software. The role involves providing customer service, user training, and acting as a liaison between IT and the Business Unit or facility while managing projects in the region.

Manufacturing

H1B Sponsor Likely

Responsibilities

Interact with clients on computer equipment, setup functions, and IT processes daily

Tackle problems, resolve them, and assign advanced IT issues to appropriate group(s)

Follow all policies, procedures, processes, and guidelines

Contribute to and maintain system standards

It is necessary to provide detailed documentation of all issues in the company service desk system

Respond to service desk tickets in a timely manner

Responsible for organizing, planning, and prioritizing your multiple job activities

Deploy company computer systems

Support multiple locations in the region, some remotely

Perform hardware inventories when required

Qualification

PC hardware repairPC software upgradesNetwork configurationWindows 10 & 11Office 365Microsoft IntuneBitlocker encryptionCloud storageCommunication skillsInterpersonal skillsSelf-motivatedTeam player

Required

High School diploma, GED or equivalent education

A minimum of 5 years relevant work experience and/or specialized training

Have experience diagnosing and repairing PC hardware

Be proficient in conducting both PC Software and Hardware upgrades

Needs basic printer and multi-function device configuration, maintenance, and repair knowledge

Show a demonstrable understanding of network configuration and problem-solving networking issues

Knowledgeable on the use of cloud storage and utilization

Self-directed and results oriented with the ability to work expertly and with little supervision

Travel Time – 50%

Must have excellent communication skills involving all verbal, nonverbal and written communications

Must have strong interpersonal skills, such as articulation and listening when supporting clients

Be self-motivated, while also being a team player, who can work with people at all levels of the organization

Must be able to maintain confidentiality of sensitive information

Advanced knowledge Windows 10 & 11

Intermediate knowledge in Office 365

Knowledgeable in Microsoft Intune & Bitlocker encryption

Understanding of Thycotic - Privileged Account Manager

Experience with Two-Factor Authentication

Company

NOV

Glassdoor3.7

NOV provides Downhole, Drilling, Engineering and Project Management, Industrial, Lifting and Handling, Production, Tubular.

Founded in 1862

Houston, Texas, USA

10001+ employees

https://www.nov.com/

H1B Sponsorship

NOV has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (37)

2024 (20)

2023 (22)

2022 (34)

2021 (41)

2020 (32)