Mach7 Technologies · 2 months ago
Technical Support Specialist
United States
Full-time
Hybrid
New Grad, Entry LevelMach7 Technologies is a company that builds innovative medical imaging solutions to enhance patient care. They are seeking a Technical Support Specialist, referred to as a Code Pilot, who will provide level one technical support for hospitals, troubleshoot issues, and assist with database administrative tasks to ensure smooth operations for clinical partners.
Big DataHealth CareInformation Technology
Responsibilities
Provide level one technical support for hospitals using Mach7’s Enterprise Imaging Solution
Triage, troubleshoot, and resolve issues or escalate when needed
Document solutions and share knowledge to help the entire crew work smarter
Communicate clearly and calmly with customers, even in high-pressure situations
Work closely with your Flight Crew to make sure health care providers stay up and running 24/7
Learn and grow your knowledge of our systems, databases, and imaging technologies
Qualification
Required
Provide level one technical support for hospitals using Mach7's Enterprise Imaging Solution
Triage, troubleshoot, and resolve issues or escalate when needed
Document solutions and share knowledge to help the entire crew work smarter
Communicate clearly and calmly with customers, even in high-pressure situations
Work closely with your Flight Crew to make sure health care providers stay up and running 24/7
Learn and grow your knowledge of our systems, databases, and imaging technologies
You're curious, resourceful, and eager to learn
You have familiarity with relational databases (SQL Server or similar)
You love solving problems and helping people
You thrive in a collaborative team environment and communicate well under pressure
You prefer to work in a flexible, hybrid environment as part of a supportive crew, with freedom to do your best work from home
Preferred
Experience with PACS, VNA, or enterprise imaging systems
Familiarity with HL7, DICOM, or other healthcare data standards
Mach7 Enterprise Imaging Platform experience
Benefits
Be part of a purpose-driven team making real impact in healthcare.
Work in a flexible environment from home remotely alongside your crew
A supportive, fun Flight Crew culture where everyone has your back.
A growing company where your skills and ideas can truly take off.
Company
Mach7 Technologies
Mach7 Technologies provides enterprise image management systems and services.
Founded in 2007
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2005-11-30IPO
Leadership Team
Mike Lampron
Chief Executive Officer
David Madaffri
Chief Operating Officer
Recent News
2025-10-31
Company data provided by crunchbase