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Capitol Bridge · 1 month ago

Junior Help Desk Operator - El Paso TX (55994)

El Paso, TX, USA

Full-time

Onsite

Mid, Senior Level

$17.50/hr - $17.50/hr

6+ years exp

Capitol Bridge is seeking a dynamic and experienced individual to join their team as an Intermediate Help Desk Operator in El Paso, TX to support an important government project. The role focuses on delivering front-line customer support by handling inbound and outbound calls, emails, and inquiries, while resolving routine issues and escalating complex matters to senior operators.

ConsultingPublic Relations

Responsibilities

Expected to answer calls (inbound/outbound) and emails in addition to other source items

Provide world-class customer service and assist clients with problems or issues

Able to handle large orders and tasks at one time by multitasking

Provide support to both clients, DEA registrants and contractors

Must be accurate and efficient with all documentation and delivery of services

Provide customer support services to the DEA registrant community

Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue

Provide first-tier support to end users for call support and resolve less complex problems immediately. More complex problems shall be referred to senior level Help Desk Operators

Possesses specialized experience which may include, but is not limited to: acquisition, finance, material, supply chain, personnel, data and other management areas. Analyzes customers' needs to determine functional requirements. Performs functional responsibilities in an independent manner

Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance

Be able to accept critical feedback and implement changes quickly

Be able to adapt to change