Freshworks · 1 week ago
Vice President, ICG Sales Strategy & Operations
Bellevue, WA
Full-time
Onsite
Director/Executive
$299K/yr - $375K/yr
15+ years expFreshworks is a company dedicated to building uncomplicated service software that enhances customer and employee experiences. The Vice President of ICG Sales Strategy & Operations will lead and manage operations for global Support and SMB/Commercial GTM organizations, focusing on strategic initiatives, operational efficiency, and team leadership.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Develop and execute a comprehensive enterprise sales operations strategy aligned with the overall business objectives
Collaborate with executive leadership to ensure our strategy and annual plan are integrated and contribute to the overall success of the organization
Work closely with Finance, HR, Marketing Operations, Commercial Sales Operations, and other GTM Operations teams to ensure seamless collaboration and alignment of goals
Implement processes to improve communication and coordination between departments, fostering a culture of collaboration and efficiency
Implement best practices for lead and sales pipeline management, Sales execution and Partner sales contribution
Continuously analyze data and metrics to identify opportunities for revenue growth and operational efficiency
Evaluate technology solutions that enhance operational effectiveness for your teams and the teams they support
Partner with Revenue Enablement and IT to identify, pilot, and implement tools and systems to create a unified tech stack that supports the end-to-end customer journey
Establish key performance indicators (KPIs) and metrics to measure the effectiveness of revenue operations
Regularly report on performance and provide insights to the executive team for informed decision-making
Build and lead a high-performing GTM operations team
Foster a culture of continuous learning and professional development within the revenue operations function
Qualification
Required
15+ years of leadership experience; prior experience in SaaS required
Ability to manage the full spectrum of GTM Operations in an organization -- including setting the vision, strategy and roadmap
This is a highly collaborative role -- hence looking for someone with the ability to build effective relationships across GTM, Finance, HR, Product and IT teams
Proven experience building and managing global teams -- encourage teams to break silos and work together to deliver (work across time zones as needed)
Provide thought leadership on the industry best practices to the broader stakeholders and enhance Freshworks' brand value
Strong executive presence - experience and comfort level working with C-level executives
Bachelor's degree in Engineering, Business, or a related field
Benefits
Variable compensation
Bonus/equity may be available
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-08
2026-01-07
Hindu Business Line
2026-01-07
Company data provided by crunchbase