AutoRABIT · 2 months ago
Associate Customer Success Manager
Atlanta, GA
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yrAutoRABIT is a company focused on helping organizations in regulated industries manage their Salesforce development processes. They are seeking an Associate Customer Success Manager to develop an understanding of customers' objectives, contribute to strategic success plans, and ensure customer satisfaction and product adoption.
AnalyticsCloud Data ServicesData IntegrationDeveloper PlatformDevOpsInformation TechnologyProductivity ToolsSaaSSales AutomationSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls
Qualification
Required
A bachelor's degree in a relevant field or equivalent practical experience
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US
Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
Previous exposure to customer success roles or related fields will be an advantage
Preferred
Familiarity with Salesforce Development Ecosystem is desirable
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Company
AutoRABIT
AutoRABIT is a provider of the Salesforce release management platform for regulated industries.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$53MKey Investors
Full In
2022-05-04Series B· $26M
2021-06-10Series Unknown· $14.5M
2021-06-10Debt Financing
Leadership Team
Patrick Sweeney
CEO AutoRabit, Inc.
J
Jason Lord
Chief Technology Officer
Recent News
2025-12-02
Company data provided by crunchbase