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Virta Health · 1 month ago

Associate Business Operations Manager

United States

Full-time

Remote

Mid Level

$113K/yr - $126K/yr

3+ years exp

Virta Health is on a mission to reverse metabolic disease in one billion people. As the Business Operations Associate Manager, you will work with the clinical team to deliver efficient and high-quality patient care, focusing on data-driven decision-making and process optimization.

DiabetesHealth CareMedicalPersonal Health

Responsibilities

Drive quality and consistency: Conduct advanced data analysis to define KPIs, evaluate trends, and drive insights that improve business results like nurse performance, patient retention, gross margins, and clinical outcomes

Support operational experiments/pilots: Help define success metrics, analyze results, and roll-out successful approaches

Support scaling: Recommend strategies to scale quality clinical care, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation, assessing and leveraging AI-insights, workflow improvements, and clinical decision support

Support cross-functional initiatives with Providers, Clinical Enablement, Data Science, Product, Finance, and Operations teams to improve care delivery and drive efficiency

Contribute to workforce planning, working with recruiting and operations partners to ensure coaches are hired, trained, and assigned to patients effectively, based on demand forecasts, panel sizes, and nurse expertise

Present data-driven insights and strategic recommendations to senior leadership and cross-functional stakeholders, supporting company-wide decisions

Learn the clinical team's people, processes, and tools by shadowing nurses, studying workflows, and gaining insights into day-to-day operations

Familiarize yourself with Virta's treatment program, outcomes, and the evolution of our care model to better understand how operations support patient success

Dive into the available data and systems (e.g., Looker) to become the go-to expert for querying and analyzing data relevant to nursing operations

Begin building strong relationships with cross-functional teams (e.g., Product, Data Science, Finance), identifying opportunities for collaboration that will drive operational improvements and scalability

Collaborate with the Data Science team to understand ongoing projects, priorities, and how these efforts can support operational improvements

Conduct deep dives into patient engagement and retention metrics, analyzing key drivers and contributing to operational experiments aimed at improving patient outcomes

Start contributing on key processes for nurse coverage, workforce planning, and patient assignment, identifying areas for improvement and making strategic recommendations for scalability

Explore gross margin drivers and identify opportunities to improve operational efficiency while balancing quality of care and scaling needs

Qualification

Data analysisProcess improvementExcel/Google SheetsProject managementSQLData visualizationCross-functional collaborationCommunication skillsPresentation skillsSelf-motivated

Required

Bachelor's Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus

3+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields a plus

Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker)

Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts

Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin

Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement

Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams

Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution

Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams