Broadcom ยท 12 hours ago
R&D Customer Applications Engineer (CAE)
Colorado Springs, CO
Full-time
Onsite
Senior Level, Lead/Staff
$127K/yr - $203K/yr
10+ years expBroadcom is a leading technology company, and they are seeking a talented R&D Customer Applications Engineer (CAE) to provide factory ownership of AI projects at key Cloud Customer accounts. The role involves driving customer design-in, product integration, issue resolution, and technical training while serving as a liaison between customers and internal teams.
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Responsibilities
Proactively drive technical engagement at key Customers for DCSG products:
Facilitate and drive pre-design win customer engagement to understand customer design requirements and align those requirements with DCSG product roadmap. Maintain a pulse on design status and alert DCSG management regarding win/loss position
Facilitate and drive post-design win customer engagement to ensure design NPI milestones are met to achieve customer market launch timeline
Collaborate with Cloud customers, along with their OEM/ODMs, to ensure the seamless integration of Broadcom's PCIe Switch products into AI servers and custom designs. This involves providing architectural guidance, coordinating schematic reviews, and educating customers on product features and capabilities
Track, communicate status, and drive resolution of Customer reported product defects. Ensure logged customer reported defects move forward to final disposition in an efficient and timely manner
Serve as the primary liaison between internal teams (Systems Engineering, Quality, Development, Performance, Product Test, and Manufacturing) and external stakeholders, facilitating efficient issue investigation, debugging, and resolution
Coordinate & facilitate customer technical training sessions
Identify internal/external stakeholders & resources needed to effectively drive customer issues to closure
Escalate sensitive, critical, or escalated defects to management, providing notification and a go-forward strategy
Organize and lead internal/external meetings with account teams (FAE, Marketing, Sales) and customers, distributing meeting notes and action items
Conduct daily meetings as necessary for escalated customer issues
Provide technical communication to Marketing, Product Management and other teams on customer designs and feature requests
Negotiate and manage customer expectations and deliverables. Additionally, manage customer incident metrics and proactively identify and implement improvements
Occasional travel, some of which may be international
Qualification
Required
Bachelor of Science in Electrical Engineering or Computer Engineering and 12+ years of relevant experience (or Masters degree in related field and 10+ years of relevant experience) with at least 5 years of experience in one of the following roles: technical project management, customer applications engineering, or a SW/HW developer leading complex technical customer features, issues, and solutions
Deep technical understanding of AI servers and architecture
Experience handling critical enterprise accounts in the Semiconductor industry and/or computer Hardware/Software industry
Exceptional communication skills, both written and verbal, coupled with strong presentation, diplomacy, and customer relationship management abilities
Experience in customer account coordination, customer escalation management, as well as ability to drive critical communications regarding customer technical issues and designs across geographies (e.g. China, Taiwan, etc.,)
Proven ability to lead, collaborate, and problem solve as well as effectively direct activities and projects
Proven ability to manage parallel activities and customer-facing responsibilities
Must be customer sensitive, able to support activities across time zones
Ability and willingness to bring a hands-on approach to assist with issue debug and data analysis, including ability to understand software code concepts
Self-motivated and a strong self-driven ability to learn quickly
Benefits
Medical, dental and vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave and vacation time
Paid Family Leave and other leaves of absence
Company
Broadcom
Broadcom is a designer, developer, and global supplier of a broad range of analog and digital semiconductor connectivity solutions.
10001+ employees
H1B Sponsorship
Broadcom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (92)
2024 (77)
2023 (79)
2022 (112)
2021 (110)
2020 (89)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-31Post Ipo Equity
2015-05-28Acquired
1998-04-17IPO
Leadership Team
Greg Singh
CTO for APJ, Enterprise Security Group
Kirsten Spears
CFO and CAO, Broadcom
Recent News
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2026-01-18
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2026-01-17
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2026-01-17
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