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The Cigna Group · 2 months ago

Sales Administration Analyst (36598520)

Lake Mary, FL

Contract

Hybrid

Mid Level

$20/hr - $23/hr

3+ years exp

The Cigna Group is a health services organization, and they are seeking a Sales Administration Analyst to serve as the primary lead for internal and external customers for Specialty Pharmacy partnerships. The role involves managing customer relationships, driving sales growth, and resolving customer issues effectively.

CommercialHealth CareHospitalInsuranceMedical

Responsibilities

Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships

Responsible for leading relationships and retention focus for existing strategic group portfolio

Works with Specialty Pharmacy/AIC/HS Representatives to gain sales insight and helps to drive organic sales growth and targeted goals

Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads

Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed

Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement

Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments

Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance

Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment

Assist customer with Windows based applications on-boarding, account management and issue resolution as Primary support

Assist with internal & external customer communications via phone, email for efficient resolution

Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth

Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships

Process management and engagement for customer retention

Communication outreaches for existing partnerships optimization

Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships